Jason Fluery/ AlSerra Auto Plaza is a wonderful salesman. He was very patient and listened to every detail and searched until he found exactly what I was looking for. He went over and beyond to make it happen! I appreciate all the hard work and extra time he put in to get the job done! I had a ton of fun working with him!! My experience was awesome! I'm so happy with my new ride! Way to go Jason! You Rock!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I was fortunate to have purchased a used (2000) Jeep Wrangler from Thompsons, the staff displayed integrity,courtesy and professionalism to the highest degree. The jeep runs great and has added lots of fun to our lives in Florida! Mike and the rest of the staff a huge thanks to all..Keep up the good works
Post warranty issue was handled by Service manager Rich. I received great help on taking my car problem all the way up to Mazda headquarters. So Mazda agreed to cover 2/3 for replacement of a very costly part and associated labor! Great Experience!
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I drove out of my way to visit this dealer.
I passed other dealers along the way.
Third vehicle purchase from Imay City Ford.
Dustin always treats us well
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