I'm very impressed with the professional nature of the Ide Staff. They were personable, helpful, and most importantly honest. My salesman was fantastic and answered my many questions and offered multiple resolutions to each. I'm surprised that this whole process was so easy, efficient, and not stressful at all. I would highly recommend letting Gerry help you with your next vehicle.
Great dealership great staff. They were all very knowledgeable and had a great attitude. I did a little research before hand but cody was able to show me a couple other options one of which was a better fit for me.
Melinda was friendly, attentive to details and professional. I appreciate her honesty and frankness throughout the car buying process. From start to finish, everything went smoothly and efficiently. Very satisfied with the experience. Rich in finance was helpful and straightforward which I appreciate. Thank you both!
I, my husband, and some other family members have had MANY Hondas through the years. I even sold them 30 years ago (not for this dealer). We all love Honda, but I have never purchased new. My brother and I decided it was time to replace our current vehicles. We both met with Gerry Lamb, looked at a few different models, test drove, and I decided on the CRV while my brother went with the Odyssey. We found Gerry to be very knowledgeable and he made the entire process very easy! When we came back to pickup the vehicles the receptionist recognized and announced us to Gerry before we even checked in - that is efficient! I could not have asked for more.
Working with Brad and his team at Ide was really exceptional. From his knowledge of the Honda product set, to his ability to determine the right fit for both our wants/needs and more importantly our budget, it was a pleasure. Best of all, there were no hidden fees or surprises at closing either. I wouldn't consider giving another Honda dealership my business - thanks Brad!
My first time at this dealership and won't be my last.
I came in at three thirty Monday afternoon and was out by five thirty with my new to me used Chevy cruise. Low mileage, clean and in excellent condition.
Super easy people to deal with, I will be back.
Ive had excellent service with atlantic autp brokers. Ive also gotten 4 cars from them & just recently got another one. My recent purchase from them was amazing. My pontiac had minor issues & they took it back in for me & covered the parts as well & made sure i was mobile in the process.! Ive gone thru shaun for 3 years now. Great people Amazing cars :)
Their slogan says it all - 'Nobody Beats an O'Connor Deal', and I can confirm that as I called nearly every major Chevrolet dealer in Rochester and Syracuse seeking out the best price on a new Volt. Steve Dash and his team were able to give me the best price, and were very fair with my trade in as well. Everyone at O'Connor made me feel welcome and did everything they could to make the buying experience a pleasant and painless one. If anyone is looking for a Chevy car, truck or SUV - I would highly recommend you head straight to O'Connor. Two thumbs up!
I recently purchased a certified pre-owned 2015 Infiniti Q50 from Dorschel Automotive. It was my first time buying a car, and it was a very enjoyable experience. The staff was extremely pleasant, especially Melissa who helped me through the entire process and made everything a lot easier than I expected it to be. I really enjoy the car, and I would certainly recommend this dealership to anyone.
Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased with the entire experience. We would recommend Garber and Isaac.
Last week on my drive to work my wiper blades stopped working, I was fortunate in that I was not far from Ralph Honda when it occurred. I explained the situation to Service Advisor Steve Pecora, and as is always the case when I have dealt with him, he was very accommodating. Even though he was short of technicians that day, he said he would get someone to look at my vehicle. When he realized the shuttle driver was going to take a while, he found someone else to take me to my place of work, Steve communicated what needed to be repaired, and the part I need was ordered and the repair was complete. Steve also had the technician complete some recall work that was needed, This type of customer service is why I have only had service performed at Ralph since I have owned my 2011 Accord.
I recently went into West Herr to check out prices and information on possibly purchasing my leased 2016 228 convertible. I had no intention of purchasing a car that day. I was checking out the various possibilities for what I might do after my lease ran out. I had even entertained the possibility of buying a lesser brand off lease vehicle for my use which is not much as I am nearing 84 and drive about 4k miles a year.
Kyle Walsh offered to assist me and did so beautifully. He answered every question and gave me several possibilities of what I could do about just turning the car back in and buying something else or purchasing my current car and what that would take, interest-rates and all of that. He
was very thorough about making sure that I understood which I appreciate . It wasn’t till we had been working together for approximately an hour that he asked if I had thought about leasing a new BMW and I told him I didn’t think I could afford it. He said well let’s check it out and he began to go through the roster of vehicles that were available on the lot. As it happened he came upon a 2018 X2 and showed me how leasing that car was actually the best possibility for me. And I agreed. We arrived at a cost That appealed to me and we made the deal. They actually prepared the car that afternoon so that I had the car the same day. I bought the car actually without having even driven it, so unlike me.
I appreciated Kyle’s easy attitude and his respecting that I didn’t need or want to be pushed. He and Resident Genius Mitch help unload my old car into the new car and I was off. I think I will be very happy athough I’ve only driven the car one day as I live in New York City but leave my car in Rochester at my daughter’s. I’ve had enough of getting my car trashed in the Big Apple. Oh well…… Russell
Tony DeTraglia is the best! Dependable, courteous!!!
by Cindy7 from DealerRater.com
December 1, 2018
Tony is always friendly, courteous, dependable, knowledgeable, and helpful!!! It is a pleasure doing business with him! God forbid if he should leave Ontario Honda!!!!!
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