Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 18, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
I called them up days prior to my visit and they walked me through everything and had my paper work and vehicle ready for when I arrived. The vehicle I wanted was in exceptional condition and well priced. My representative’s name was Tanner and he was beyond helpful. He was polite and very informative. They delivered my car at no cost to me. I called him up days after I received my vehicle and Tanner ON HIS DAY OFF, was still able to help me with my questions and concerns. I highly recommend this place and make sure you get Tanner. You can’t go wrong!
I have been a Bedard customer for more than 20 years having bought 12 Honda vehicles. Up until my most recent acquisition, the dealership has been nothing but superb. Now that the manager has left, the experience last year was less than stellar. I did write to the owner about my disappointment. While the owner did respond, it was without much satisfaction. But I have to say the service department continues to be top notch. I've worked with Service Advisor Heather Bialas prior to yesterday's service. She greeted me by name. Was straight forward on what would be done and then when the car was serviced, explained one of the problems in great detail. With employees like Heather, I will continue to have my Honda vehicles serviced at Bedard.
This was the best car buying experience that I've ever had. Mark and Sue were a pleasure to work with. They are both very helpful and knowledgeable without any pressure. They had the best deal on the vehicle that I was looking for. They took care of everything. The vehicle was clean and had a full tank of gas when we went to pick it up. I definitely will go back to them the next time I need a car.
Although I did not end up purchasing a vehicle from Mark, it was only because the timing did not work out. I was looking for a very specific vehicle and Mark was in constant contact with me about it. His level of customer service is hard to find. If you are in the market for a used vehicle, I would highly recommend giving 2010 Auto Sales a shot. You won't regret it.
I worked with Justin Matteson to buy my first used car. The process went smoothly and I got the car within the week. I was even able to see it in the garage getting work done on it, so I know they were caring for the car. I would definitly consider shopping here again.
Excellent customer service and attention to detail
by N. Woodard from Albany, NY
January 31, 2015
Nick was extremely knowledgeable and certainly went our of his way to assist me. Financing was fast and the rates were beyond competitive. I would not only recommend Nicky V's Auto Sale but I would use them again. Nick provides attention to detail and is honestly working for each of his clients. I hope people take the time to read this review, prior to visiting Nicky V's Auto Sales I had some unfortunate experiences with a few other auto sales dealerships in the Capital Region.
I had a great experience at Saratoga Honda being my first time at this dealership. Andy Scram was very welcoming and knowledgeable. I would totally recommend Saratoga Honda and make sure you ask for Andy Scram!
My visit to Northeast Acura was a first, not having purchased an Acura in the past. The salesperson, Emily Famulare, greeted me with a smile, and proceeded to explain the workings of the RDX, went over my many questions with precise answers, pointing out features that made me decide to purchase. The test drive really "sealed the deal" for me. Throughout the rest of the process, Emily, and other associates, acted professionally, courteously, in a warm, friendly manner. Five stars to Northeast Acura!
car was as advertised. they delivered it to my home in nj. Very good price and great financing terms. Big time service for a relatively small car dealer. I WAS IMPRESSED.
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