Bob Hovorka Finally Carried The Ball
December 3, 2018
I called and made an appointment for a 30,000 mile checkup on my leased CR-V. The person taking the call made no mention about the expensive and time-consuming nature of the 30,000 check. I arrived at the service line, was checked in, and shown to the waiting room. Again, no mention of what a 30,000 mile checkup means in terms of time and cost. After waiting NINETY minutes, Bob Hovorka came to the waiting room, introduced himself, and asked me to come with him. Uh-oh, now what? Bob explained the full nature of the checkup, that it typically takes over 4 hours, and costs $700-800. I told Bob that I couldn't wait, that I had to leave town for South Carolina after the service and ... what now? Long story short: Bob arranged for a no-cost rental for me, told me that car would be ready in the morning, and apologized for the confusion. I wasn't happy then, but I am now and it's all because Bob stepped up and carried the ball when no one else did. Thanks, Bob! Honda is lucky to have you. (I downgraded Customer Service because of this incident, but Bob gets 5 stars) I think Honda needs to train some people.