Just found my second van at Acord Auto. Got my first Honda Odyssey at Acord and, when it was totaled in an accident, I went back for seconds. Acord quickly found a replacement, had it detailed and made minor repairs, waited patiently while financing arranged. I an so pleased we discovered this great dealer. Zach and the crew are amazing.
Charlie's Honda was recommended to me by two different people. Now I understand why. Everyone was pleasant, helpful and most importantly to me, didn't mess around or waste time. I had a firm idea of what I wanted and they didn't try to push me toward something pricier. I appreciate that. Harrison is a great guy - he knows his stuff and was easy to do business with.
I have previously bought 16 new cars. NEVER before did I receive the type of service that Charlie's provides, MOST notably from the sales guys that I had an extreme pleasure to deal with.
I live in MA and was purchasing a new car for my son who was moving to Winthrop, Maine. My first contact was with ALAN KENNEY who right off the bat gave me what I knew was a UNBELIEVABLE DISCOUNT!! I spent many years in the new car business and recognized the discount I got on THE 2018 Honda Odyssey as HUGE. I calculated it was below invoice....
In any event in addition to the supa $$, Alan communicated with me via e-mail (as he pointed out once we met at the dealership) OVER 60 TIMES! What sales person in any dealership would respond to SIXTY E-MAILS!! ?? Alan advised me and patiently answered all of my questions as the registering process is totally different in Maine vs MA.
The was also NO "games" played with silly unnecessary "BS" being offered as ad-ons to the purchase like most dealers do. The actual delivery was done by Pat Michaud who went over the cah with my son as if he was his own son buying a car for the first time. Never before did I see any sales person spend so much time explaining EVERY detail of the cah. Pat even insisted on taking my son for a "test drive". Something that you only expect when your looking to purchase a cah. Pat was spending so much time going over the car it prompted me to tell him that my son didn't need anymore assistance as he could read the manual. Pat would have nothing to do with that as he insisted on going over every detail.
The finance manager, Alex Musica was thorough and went over all the figures and you cannot beat Honda financing at 1.9% . All-in all my experience with doing business with Charlie's and their staff was the most satisfying I have ever had.
Only a month earlier I had purchased a "pricy" BMW in Ma and had gotten the run-around with all sorts of BS during the negotiations and upon delivery of a cah that cost 85K the salesman tossed the keys to me and said "here you go". If you live within 100 miles of a Charlie's dealership when you need to purchase a car and you don 't do business with them then you are out of your mind.
Bill Mullen Quincy, MA
I've purchased numerous vehicles and have always been very pleased with the sales and service. Chris and Thom are excellent to deal with and Eric in service is outstanding. Will be back in time to purchase again!
We needed a car with passenger seats that have a particular attribute. My research showed 2 vehicles. One was a Toyota Sienna. The other was a Honda Odyssey. For 28 years, all of our new cars have come from Charlie’s. With the help of Jeff Hanson and Paul Dustin our needs were completely fulfilled. Thanks for the help and understanding. Also thanks for another pleasant buying experience. GO HONDA!!
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