This is my 3rd car I bought from Rocky Ridge Auto and I never been disappointed about the quality of car they have. Is one of the best used cars dealers in the area to buy your next car!!! Customer Service is great, from the Owner to each employee. I always deal with Travis and he always do the best and go the extra mile to make sure I'm happy with my new car purchase. Thanks Travis you are the best!!! The repair shop is the same, always great job and quality of work!!! I will go there with my eyes close for any service, from an oil change to a repair. Great Job guys!!! Keep the great work!!!
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
I was greeted and shown a vehicle by Matt today. I must say that he was very pleasant and great to deal with. Although I didn't purchase the vehicle I wanted, I really enjoyed his professionalism, his patience, his eagerness to make a deal happen, and his judgement free kindness. I came in the dealership on a whim after cleaning my driveway and basement and I never bothered to change my clothing or boots. He treated me like any other customer. I just wanted to say great job, Matt.
I bought a used car from Piazza Honda last week and it was the most hassle-free and pleasant used car buying experiences of my life. Karl and Brent were amazing. I was in and out in 45 minutes with exactly the car that I wanted at a great price with no hassle.
It was late on a Saturday and the detail shop was a little backed up, so they offered to let me come back Monday morning for the full shine and polish. When I came back, Jay mentioned that one of the guys had noticed a light was on that they wanted to take care of. He said he'd get it into the shop and have it ready ASAP.
Turns out it was not a minor repair, but they covered the cost, provided a loaner, and bent over backwards to make sure I was well taken care of.
I have never had such excellent customer service at a dealership before, or nearly from any business for that matter.
I can't overstate how well I was treated and what an excellent experience I had at Piazza. If you're in the market for a Honda or a late-model used car, do yourself a favor and check out Piazza Honda of Pottstown!
I corresponded by e-mail and made an appointment to look at/drive a SUV advertised on the internet. I was met by the IT coordinator and introduced to a sales associate. The associate thoroughly reviewed the features of the vehicle; it was obvious that he knew the vehicle well. After a slight misunderstanding of which vehicle I'd inquired about, we took a nice drive over a number of different travel conditions. Both small roads and a divided highway were included in the loop. After the drive we returned to the show-room to talk finances. The associate was again well versed in the appropriate details and, after consulting with the sales manager, provided an out-the-door number which included the value of my trade (a fair number) and all applicable fees and taxes.
I did not purchase the vehicle, but that was my expectation. I made this visit to help narrow down which vehicle I liked best - this or a different brand. The overall experience was very good. It's the kind of place you'd feel comfortable sending you wife alone, if you could not make the trip with her. I felt all conversations were straight-forward and "on the up and up".
After a recent auto accident I was in need of a truck. After searching the internet I had found a number of vehicles that looked like good deals and a few phone calls later had set up an appointment at Piazza to look at a used Silverado. Even though it was over an hour drive I was very happy with my decision. Mark my salesman was very good and I can't say enough good things about Jay the sales manager. They went the extra mile to make the sale. Including making sure the truck was detailed as quickly as possible so that a return trip to take delivery wasn't necessary. After the sale Jay followed through on the promise to provide a second key and fob. Considering the likelihood that I will not be a repeat customer due to the distance I was very surprised at the service after the sale.
the 5 stars is for their internet sales person Laura, who kept a conversation going after a not so great initial experience, and for Mark Spengler at the dealership who worked very hard to get us what we were looking for .
Anthony was an awesome help in obtaining our new Jeep! He was easy to work with, friendly, not a typical salesman! He was able to get us to where we wanted to be with payments and we appreciate his efforts! Love our new Jeep Cherokee!
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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