Honesty and integrity seems to be a priority!!
May 26, 2017
When something happens to your car and you take it to a shop, you are at their mercy unless you are an expert yourself.
I can't go into details as it would be much too long but our van broke down on our way from VA to Roch, NY and we had to have it towed to the nearest Honda service which was this one.
Ed Ropp was an absolute dear, kind, compassionate, friendly and made us feel like friends.
Our ordeal went from bad to worse and we were stuck in Elmira, 2 hours from home with many other complicated factors. Ed did what he could to help our situation.
Then we received a call from Anne Maloney, the manager who said they found our situation incredibly odd and unusual and reviewing the video of the repair of our van felt it was possible, not certain but possible, that the more serious issue that ensued from the original issue, may have been caused in their garage. It was indeed a very serious and expensive issue - but they felt the right thing to do was to repair it at their expense. We were shocked. Even if they DID cause the bigger issue, they did not have to divulge it to us.
We found this astonishing and quite frankly, miraculous.
I don't know where else you find integrity like this.
The only reason I don't give 5 starts for quality of repairs is because of the uncertainty if their technician did indeed have something to do with the secondary problem with our engine.
We were blessed to have broken down next to their shop and not another.
Thank you to Anne and Ed for really showing what true customer service is about.