by Lisa's Black Sand Pearl Toyota from Richmond, VA
April 15, 2013
Buying a car at Haley Toyota was an excellent experience. Every other dealership I went to in the metro-Richmond area did their best to prey on what they thought was my car buying inexperience, probably because I'm a single female. Everyone in the dealership was respectful, and I never felt manipulated or coerced. The following people were especially wonderful, with Business Manager Michael O'Hehir leading the way. Rand Hargrave, Sales manager, and Matt King were a close second, with Walter Ford right alongside them. Prices were beyond reasonable. Customer service was outstanding on all levels. Must visit this dealership before purchasing anywhere else!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It was a great experience! Would recommend absolutely to others! Although I didn’t purchase my vehicle from this dealership, the prices were extremely fair and the people kind. I only didn’t buy the car from here because I was too far away and I didn’t get a chance to test drive the vehicle that I wanted.
Easy process; plenty of clean late model vehicles to choose from. The no haggle price is spot on, better deal than possible at carmax. Highly recommend if in the market for a good modern car at a very decent price.
This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.
CarLotz sold me a 2015 Honda Civic. Jarratt, the salesman, was straightforward, knowledgeable, and provided great service. The car itself is clean and in good condition. No pressure sales tactics or shady negotiating. It was a great buying experience.
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