Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Lisa Dugan was great person to talk to and wI'll i
by Francis mensah from 227 Onota street Pittsfield ma01201
November 22, 2018
Good people to work with. They have patience to customers and are able to provide the best for you. Everything is explainable and simple .I am ready to get another infinite for my daughter on her birthday.
My service appointment was facilitated by Jonathan Hayes who greeted me promptly and was very efficient in setting up my service. He kept me informed as to the length of time I’d be waiting. All my questions were answered as well. I would rate his customer service level as “excellent “ Thank you, John.
Lisa Dugan is such a professional, courteous and helpful lady. She knows her business and has always greeted me with a smile. Goes above and beyond to make sure we get the best service and leave there satisfied.
Thank you that is so rare in the world we live in.
Colin Barth made our experience getting our new QX50 very enjoyable. He went out of his way to make sure we got the vehicle we wanted and didn’t stop until everything was perfect. Would highly recommend Colin and Lia INFINITI.
Paul Olivieri and Dawn Owens really know the Definition of customer service!
I would recommend this dealer to everyone!
The service department is outstanding in each customer service and quick repairs.
Kevin Carhart sold us 2 Infinitis now and we couldn't be more pleased with his customer service and professionalism; would highly recommend! He worked hard to find our vehicle and made sure it was exactly what we wanted. He had great knowledge of the vehicle itself so he was able to help us acclimate to vehicle easily. Very easy experience the whole way! Love our QX80-thank you Kevin Carhart!
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