I was looking for a vehicle online and came across what would have been the perfect vehicle for me and so I contacted Morris. They got right back to me and informed me the vehicle had just sold. They were very responsive and helpful even though I was not able to purchase a vehicle from them. They have even offered to try to find a vehicle that would fit the description I am looking for.
My review concerns a used car purchase from out of state, which was one of the easiest and enjoyable car purchases I have made. I saw a car listed in the online inventory, but with no photos yet. I got in touch and Paul Martell from salest was my contact for every step of the way moving forward. He was extremely accomodating as I had him run out to take photos of specific parts on the car several times, as well as dragging out a mechanic to get a better feel for the shape of the tires and brakes. Coming from out of state, I didn't want any surprises upon purchase and they made sure there were none. I purchased the car via Fedex and they were kind enough to run to an out of state/MA registry for me so I could just slap the plates on and drive away when I got there. Upon their final inspection, they noticed one part needed replacing and ordered the part. Unfortunately, with my timetable, they did not have a chance to replace, but arrangements were made to have the work done locally and get reimbursed. Really, just top notch customer service all around. Paul was fantastic to deal with and I can't recommend working with him enough. If you're thinking about looking at something at Keeler, ask for Paul and he'll take care of you every step of the way.
This is our second purchase and both times we had the opportunity to work with Mich. He does a great job, knows his product and covers all the details. He had great support from Casper with technical assistance and Kevin in financing. Good team work. Looking for a product from Keeler look for Mich and his team.
I just wanted to take a minute and rate our recent experience at the Mercedes Keeler- Motor Car Company where we bought a MB- ML350, five days ago. We really felt like we are having relaxed family conversation and we were not at pressure at all. All this is goes as credit to an excellent salesman- Mich Pavlovich! He was more than outstanding and with his sincerity, professionalism and his positive energy made us feel very comfortable, not pressured at all and we just felt relaxed and we went ahead and signed the deal. This is our 2nd vehicle that we bought at the Keeler but we are definitely going to be loyal to them in future too, thanks to our latest experience.
It was finally time to buy a new car. I stopped by Mercedes and was greeted by Michun Pavlovic. He helped me special order the car I wanted. He was very knowledgable of the features, guided me through the whole process and responded promptly to any questions I had. When the car arrived he went out of his way to accommodate my hectic work schedule and had everything ready for me once I arrived to pick it up. From paperwork, insurance, my trade-in and tutorials on all the options etc.... And most importantly no surprises or hidden costs. I would highly recommend working with him as he made the daunting process of buying a car a very enjoyable and exciting one as it should be.
I was looking to trade in my 2011 Camry, so i went there with a friend. As soon as we got there we were greeted by a nice gentlemen Michun Pavlovic, he showed us around, we picked a car, negotiations were easy i got a fair price for my car and i was able to walk out with a new car thanks to their amazing service
We bought our first Merecedes recently from Keeler Mercedes through salesman Daniel Moynehan. He was professional and helpful throughout the process. The service department took care of two minor concerns we had quickly and completely the first time. The best buying experience we have ever had.
Both of the salesman that I spoke with Jeff Tyrell and Mike Hodsell were excellent and spent their time making sure that they explained everything well and that I was feeling good about the car before leaving the dealership!
I can’t express it enough, for everyone’s help and attention! They have exceeded all my expectations and went above and beyond to make sure I had EXACTLY what truck I wanted! I truly am impressed with there outgoing and friendliness attitudes! I’d highly recommend their dealership and will be coming back for ALL my future purchases!
Thanks again! 10 ⭐️’a !!
by " GREAT JOB " from Broadalbin, New York
November 6, 2018
Thank you Jeff ,for helping us purchase another great vehicle! you are very helpful and knowledgeable. That's why we are returning customers. you always make sure we are satisfied with our purchase. You go above and beyond and we really appreciate it. You have a great personality and do very well with the customers. I'm sure each and everyone , besides us appreciate that.. I can't say enough to let you know how much were glad you are there for us if ever we need you. Thanks again Jeff T. Chuck and Therese T.
Jeff Tyrrell was great to work with. He answered every question we asked, and helped us locate the truck we wanted. I would definitely recommend anyone to work with Jeff when your looking for a vehicle.
Second time leasing car from Stephens. Both times it was a great experience. They go above and beyond to please and satisfy all their customers.
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