Llegue pregunte por Cesar me recibió y me atendió muy bien. Me llevo un criterio muy bueno de el y del gerente porque lograron lo que nadie pudo lograr que yo tuviera mi auto nuevo en ningún otro lado me atendieron como el y el gerente son dos trabajadores marxnifico y con muchas experiencias estoy muy satisfecha
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
What a fantastic experience! Terez made buying a car fun somehow, and he actually cared about making sure I was happy and safe in my new Lincoln. What a fantastic guy, cant say enough good things about him!
Outstanding experience at Sewell Ford in Odessa,Tx
by Charlotte from DealerRater.com
August 26, 2018
We just recently purchased a new Ford F-150 from Sewell Ford in Odessa,Tx. What a fantastic experience from start to finish! We began our search online to get exactly what we wanted. Sewell Ford had the perfect truck for us and our salesman, Maikel Gonzalez was amazing taking care of evey little detail to make the transaction easy especially since we live in Albuquerque, NM. He even drove to the airport to pick up my husband. We could have gotten a truck anywhere in the country but we got the best deal at Sewell Ford and believe me we searched and searched for what we wanted and the best deal. Thanks also to Brian Berryhill in the finance department for working with us. We would highly recommend Sewell Ford for the best deal and the best service.... definitely worth the trip from anywhere!!!! And we love our new truck!!!!
We recently bought a 2016 Siena van from Rogers. Honestly, I was dreading shopping for a used car because of the usual high pressure techniques that many dealerships use. I have to say Rogers is the best experience I have ever in my 45 years of car buying. Mark Carrillo took very good care of us. I can’t say enough good about my experience with this dealership.
Everytime I go Hyundai of Odessa the personnel are very friendly. Service is fast and excellent. I have ever heard the customers waiting on oil changes say they come to Hyundai for oil changes because they are so fast. GREAT JOB Lithia Hyundai of Odessa.
VERY PROFESIONAL AND DONE IN TIMELY MANNER !!
WAS VERY SATISFIED AND PLEASED WITH THE SERVICE RECIEVED. SERVICE ADVISOR VERY HELPFUL!!
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