Used 2016 Jeep Compass for sale near Richmond, VA

My experience with this dealership was great. The process went smoothly, and so far everything has been good with the car I purchased. I’m satisfied with my purchase and the service I received.

Car was perfect and price was under budget for what I was looking for love the feel of the ride and the seats are very comfortable for a woman, my husband is a big guy and he does not fit too good.

Anthony Hayes gave a lot of help in purchasing my new Jeep. Very understanding and cooperative in helping us make sure we got the perfect one. The cars on the lot are kept in great shape, and I’d recommend this dealership to anyone looking for a great new car.

I am a senior who finally had to trade my sportier Chrysler product for something more accessible. The only suitable car the dealer had available was the Compass. Mine is the High Altitude model with the 2.4L engine and the 6 speed auto. I expected a little better performance from it, but it is acceptable, Even with the 6 speed trans it is sluggish, but the auto-stick feature ameliorates this somewhat if you choose to manually shift it. It still isn't a race car but it will give acceptable take off without waiting all day to get to the next traffic light. The ride is comfortable, and handling is tame. As noted this is not a sports car but it is a good daily driver. Interior appointments are well thought out with lots of available storage space. My biggest disappointment is the instrument cluster. It looks like it came out of an early 70's car, except that the speedo and tach have terribly small numbering. I expect I will rely more on my GPS for speed indication. I was really disappointed with the lack of a trip computer, and tire pressure sensors. These have been mostly standard in Chrysler products for over a decade! Front passenger comfort is good with plenty of leg and headroom, with well cushioned , nicely trimmed (and heated!) seats with a powered driver's seat. The center console is two compartmented with a deep bucket, and a handy document compartment in the lid. The console space is necessary, with the glove box basically sized for a pair of gloves, and maybe a pair of glasses. There are also fairly spacious door pockets, and a dash tray. Another disappointment was the lack of a USB charging station, and only one 12 volt outlet. There is a 150 watt, 120 volt AC outlet, perhaps to plug in a USB charger? While rear storage is not on par with other vehicles in its class, it is certainly adequate for my needs, Especially if the rear seats are folded down, and I often carry quite a load of sporting and outdoor equipment, as well as a walker. The entertaiment center has good sound, with AM, FM, CD and Satellite, as well as an aux jack for external devices, and I love the Uconnect which feeds my phone through the sound sound system. I have not commented on the rear seats because I haven't used them, and likely will not, nor do I often have passengers, I will most likely keep the rear seats folded down. In spite of my disappointments, I have to rate this car with 4 Stars. It will more than adequately meet my needs, if not all of my expectations. The Compass was the least expensive SUV in its class in 2016, so who would expect it to have all of the features of its more expensive brethren, or even stable mates? At this point, I am satisfied with my purchase. No it is not best in its class, but it is a nice, comfortable, even attractive daily driver!

Julia Vargas was very helpful and kind as well! She also seemed very knowledgeable and we appreciate her service very much!

It has met my needs thus far. This is my second Jeep. I am a Jeep Girl. I feel safe in my Jeep and I hope it lasts a long time.

So far, excellent! I live in Boston and purchased one of their cars "sight unseen". They made every step of the process smooth and easy. From my initial call, Frank (Salesperson) was keeping me updated on where we were in the process and made sure that each question was answered. The car was damaged in transport to Boston but so far they are standing behind their sale and have pledged to take care of the damaged vehicle. Hope to have a very happy ending to this adventure.

I’ve own my Jeep since 2016 and so far so good: it runs and perform very good. I’ve done some minor repairs over the years and keep up with my services. Car has approximately 93000 miles and I use it for work and travel as well. Love my car

Excellent service by my service representative. he was polite, not pushy and very informative. He looked up my old records and suggested what was appropriate for this service.

So glad to have 4wD, the touch screen is nice and the heated seats will be so nice on the cold drive to work. I have always wanted to be apart of the Jeep family. I love them and now I finally have one.

EDIT FOR PREVIOUS REVIEW I previously left a 1 star review. Alan reached out the following morning and worked everything out with the pricing. I actually drove up the next day and purchased the new 2026 Traverse. Thank you Alan for reaching out. Huge thanks to Mo S. for being an awesome sales guy. Signing paperwork was very easy. The whole process was perfect after getting past the initial pricing issue. I definitely recommend Serpentini in Strongsville

I had my Maverick in for regular maintenance and was very pleased with the results. Also I am very happy with the way they tried to fix my FordPass issue, even though they were unable to resolve it at this visit they are going to pick up the truck and bring it back after they fix it. Very happy with the service

Awesome service . Quick, easy, safe and professional. I would use this service again in the future.

It wasn’t a perfect experience, but I still give 5 stars because I truly believe Carrie in corporate and the GM of the store are stand-up people who genuinely care about making sure their customers are happy and in the right vehicle. In the end, everything worked out as it should. Carrie was extremely professional, patient, and helpful throughout the process, and the GM was equally understanding and supportive. I stand by the fact that CarMax sells reliable, well-running vehicles. Two of my children have purchased cars from them, and I recently purchased a Ford F-150 myself. Each time, the vehicles have been excellent. I’ve been very satisfied with the service I’ve received—both when selling my vehicle (fair offer) and when buying one (fair price). I would feel completely confident recommending this dealership to anyone looking to buy a car.

So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.

Oil change. 7:30am appointment time. Finished & on the road by 8:10am. Awesome turn around. Very professional. But also very personable. Greeted immediately upon arrival. Processed quickly. Top notch service.

The dealership represents outstanding customer service as my personal experience dealt with several employees, but the most outstanding individual was Annamarie Sandoval-Friedenstein. Her professionalism was above and beyond any expectations. Although my special order took 6 month for delivery, she kept me informed of the status on a regular basis. That was unexpected and pleasant.

Friendly ,courteous & accommodating. Good place to buy a car.

This was the most amazing experience I have ever had buying a car Easy Fast and to the point Thank you Troy Doder I will be sending my Mom your way!

Herber was very helpful in helping me get into the 2016 Mustang also the staff there were friendly . The management team was as helpful . I am really happy with the 2016 yellow mustang . Thanks guys

Chanell was very friendly and helpful. I'm looking forward to getting a vehicle from there in the near future.

Hassle free and easy! I did not feel pressured at all. Every thing was explained to me. All the staff were welcoming and very friendly.

I bought 2016 E-400 from here, I'm very impressed with this beautiful dealership fantastic service, great prices and fair fees unlike other dealerships in the area.