Mike was great at helping a first time buyer at a dealership feel welcome and not overwhelmed everything that was needed was done with ease. You can tell he truly cares about you as a person and not just a potential buyer
I had just had my scheduled maintenance completed and was concerned about the transmission "slipping" in the car that I purchased new about a year ago. I described when and how the problem occurred, and the service department offered me a loaner vehicle overnight to ensure that they were able to replicate the "symptoms" that I described. They were able to do so, and researched it against data obtained from other dealerships and the manufacturer. After all, the service department was able to definitively state that I was not crazy, the phenomena was happening, but that it was normal and not a sign of a problem. This was all done at no charge to me, in a timely but comprehensive way, while I had a vehicle to drive. Thank you Murdock!
The entire purchase was totally bazaar and odd. It was like in the older days when there was trust and when a promise was made, it was kept. The dealership drove the vehicle three hours to a staging point for me and left the vehicle with my family, I had not signed any documents or gave them any down payment. It was a fantastic experience and refreshing that there is still vintage, high quality customer service out there.
I had been shopping for a new truck for several months, i was referred to Demi by one of my customers, let me just say this was the easiest and most professional sales experience I have had in purchasing a new vehicle.
We purchased a new vehicle from Jon Murdock last November. Demi Bubert was our Sales Professional. Based on our past experience, Demi was the most professional, friendly and extremely knowledgeable. Because of Demi and our lasting, wonderful experience at Jon Murdock Cadillac, we returned 3 weeks ago for another new purchase. Demi is on top of her game. Went right to work, found and worked a wonderful deal, we purchased a new CT6. Aside from Demi, I would rather not have another sales person represent me. Jim in Finance, went well beyond the call of duty to ensure we had the best deal possible. This is our second time with both Demi and Jim. What a wonderful, professional and friendly staff. Thank you Jon Murdock for another fantastic purchasing experience.
Eric Altwegg was ready with all of my needs prior to my appointment. was very courteous and kind and took care of all my needs and questions. All paper work was completed in a timely manner and well explained.
You can't teach a salesman to be great; you just KNOW he is!
by Kate from DealerRater.com
December 3, 2018
With all the used car lots on so many different sites, it seemed like a dauntless task to narrow my search for "that perfect car". But after continually being drawn to a particular car, I finally gave Hunter a call. It could have gone either way; buy a used car now or hold off until after the holidays. I think it was Hunter's personality that swung me to him. He wasn't the least bit pushy, no subtle threats like "do something now, it could be gone tomorrow". Nope, Hunter just kicked back in his chair and answered the phone every time I had another question. Pretty soon I had him calling and emailing with my credit union, and behold! Last night my son and I made the hour and fifteen minute trip to Abilene so I could complete the deal. Shoot, they even filled the gas tank for me! Slight problem came up about keyless entry and that's when Hunter slipped on his "Super Hero Cape" and in a flash, problem solved. Thanks Hunter, you'll be an easy referral to make whenever I have someone asking me where I bought my awesome car!
My lease was about up on my Buick Encore and I visited with Eric options for either purchasing or getting into a new lease. He helped me with both options, with me ultimately going into a new lease. Eric worked above and beyond to get me some extra incentives to go with the lease that I am in now, and has always been great to work with in the past. We have purchased/leased several vehicles from Holm Automotive and have always been satifisfied. When it came time to do the paperwork, JR was extremely helpful and always very friendly.
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