Mike was great at helping a first time buyer at a dealership feel welcome and not overwhelmed everything that was needed was done with ease. You can tell he truly cares about you as a person and not just a potential buyer
I had just had my scheduled maintenance completed and was concerned about the transmission "slipping" in the car that I purchased new about a year ago. I described when and how the problem occurred, and the service department offered me a loaner vehicle overnight to ensure that they were able to replicate the "symptoms" that I described. They were able to do so, and researched it against data obtained from other dealerships and the manufacturer. After all, the service department was able to definitively state that I was not crazy, the phenomena was happening, but that it was normal and not a sign of a problem. This was all done at no charge to me, in a timely but comprehensive way, while I had a vehicle to drive. Thank you Murdock!
The entire purchase was totally bazaar and odd. It was like in the older days when there was trust and when a promise was made, it was kept. The dealership drove the vehicle three hours to a staging point for me and left the vehicle with my family, I had not signed any documents or gave them any down payment. It was a fantastic experience and refreshing that there is still vintage, high quality customer service out there.
I had been shopping for a new truck for several months, i was referred to Demi by one of my customers, let me just say this was the easiest and most professional sales experience I have had in purchasing a new vehicle.
We purchased a new vehicle from Jon Murdock last November. Demi Bubert was our Sales Professional. Based on our past experience, Demi was the most professional, friendly and extremely knowledgeable. Because of Demi and our lasting, wonderful experience at Jon Murdock Cadillac, we returned 3 weeks ago for another new purchase. Demi is on top of her game. Went right to work, found and worked a wonderful deal, we purchased a new CT6. Aside from Demi, I would rather not have another sales person represent me. Jim in Finance, went well beyond the call of duty to ensure we had the best deal possible. This is our second time with both Demi and Jim. What a wonderful, professional and friendly staff. Thank you Jon Murdock for another fantastic purchasing experience.
Dick Edwards and Dawn have taken good care of me for a long time ! My latest purchase I talked over the phone with Dawn about. She sent me web pages, then called to tell me she had just the car. I live about 25 miles south, and Dawn brought the car. I trusted her, so I told her to bring the paperwork too! She took my trade-in back with her and saved me a lot of time!
This place is great! Never felt pressured to buy, or spend more on a different vehicle, worked with me a lot making sure everything I needed was taken care of, and everyone I talked to there was super nice and helpful. Out of all the dealerships I???ve been to, Dick Edwards is by far my favorite. I was lucky enough to have Lyles as my salesman and he went out of his way to help and work with me.
I came back to JC a little over a year ago after hurricane Maria devastated the island of Puerto Rico. I???m a veteran, former Army Captain, and had moved back to PR with my family after service. As everyone in the island, we suffered huge losses as a result of the storm. My credit score is still affected by everything we???ve gone through in the last year. I visited a few other auto dealerships around with no luck and I went into Dick Edwards with almost no hopes at all. I talked to them sincerely and told them my story and that I needed a reliable vehicle because we were driving a beat up Malibu. The staff at Dick Edwards were extremely helpful and found a way to get us what we needed. We are so happy, and we have no words to express our gratitude to all the team at Dick Edwards dealership. We will recommend this to all of our friends and to everyone in need of a vehicle because we had an amazing experience with them. Thanks so much to the entire Dick Edwards family and we???ll be back there for service and for the next time we need another vehicle.
Purchased a second truck from Dick Edwards and could be happier. The sales professional Eric Duniigan was knowledgeable courteous and worked hard to find us the best possible price. The sale manage Tim Whiting was also very helpful and even called us the day after the sale to inform us he find another discount he would like to apply to our purchase. We came back to the dealership and got another $1,000 off our purchase price! Now how many dealership are going to go that extra distance and this just is typical of the professionalism by the team that works at Dick Edwards
We went to Dick Edwards looking a good used car that we could afford and talked with Kenny who was great helping us find and got us a great deal on a 2017 Nissan Ultra a great car at an affordable price. Thank You Kenny and Dick Edwards.
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