Love our KIA Souls and our dealership
November 5, 2018
We are very happy with all of the sales and service that we have received from this dealership. We have now purchased 5 KIAs in 7 years, of which 4 of them have been Souls. Both times when we bought the Soul, we decided to buy two of them - replacing both of our existing cars (which this time, were the older 2010 Souls, of course.) My earlier KIA was an Optima with a standard shift transmission, which my wife couldn't drive and we ultimately decided to trade in against the 2010 Souls. So please note that we weren't just trading cars quickly - those older Souls were first year so they were 6 years old and the first generation. And we were very happy with them as we had them - I actually needed a softer riding car for long distances now due to back problems. And the second generation Souls are much smoother and more comfortable that way.
For all of these purchases, we've worked with Colleen. We have never felt pressured to do something that we didn't want to do, but have always had her suggest other options that we hadn't considered. And she's spent a lot more time hearing "No, that's not going to work" from me than she has "Sounds good, ring it up!" This time around my trade-in included a relatively new motorcycle which I knew wasn't going to be a great return, but they all still managed to maximize the total trade of that and the 2010 Souls above my expectations. And since we have been working with them for these years, we've seen them stand by their product, with good service recommendations and competitive service pricing that usually does not include unnecessary work for normal KIA warranties.
Best review that I can provide - while we don't plan right now on buying any other new vehicles for a lot of years (we hope!) we would consider them first if we do need one and KIA at that time still has a vehicle which we love as much as the Soul. And we'll have a lot of other interactions with the service department because of the scheduled maintenance at very competitive rates for the present cars in the intervening years.
Thank you, Colleen.