Excellent service from the moment I walked up. Quality customer service and very attentive to my needs. Sales reps were eager to help and not to pushy. I would recommend going to this dealer if you're interested in purchasing a quality car for a great value. I love my Infiniti 50!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
just want to let "Nick" in Electrical Tech dept Great Job!!!., Thanks! for finding the electrical problem with our 2014 Accent, and because of all the great service and help we received, we will keep coming back to Puente Hills Service. And also"Micah" for being on top of things and keeping me informed of my vehicle.
My salesperson was Michael. He was very helpful and not pushy. I never felt like I had to buy the car I test drove. We went in looking to get a 2018 and they gave us a great deal on a 2019 that we could not pass up. Edwin the finance manager worked his magic to get this to happen. Thanks guys. Loving my new car
Offered a great selection. After looking and test driving a couple found exactly the car we wanted at an incredible price. No, up selling, additional fees or any gimmicks you find at most other dealerships. Thanks!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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