Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it with a brand new tire, washed and vacuumed the car and had me on my way within 30 mins on a Saturday afternoon.
Great Gas Mileage on Sharp Car!
by KiaBeliever from Rockford, IL
October 28, 2018
I've got 32,000 miles on this car and I am extremely happy I bought it. I average 45 mpg and no issues with the car yet. Only thing I've had to do was change oil and air filters. I'm almost done with my lease and my boys do not want me to give it up because it sounds like a space ship when I pull up and electric motors are running. Great pickup when passing, and very smooth shifting transmission even though it's not CVT. Highly recommend.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
So far so good great even
by Nadolap from Indianapolis,IN
May 6, 2018
Luxury, good gas milage, peppy a little power. From Indianapolis to Chicago 2hrs stuck in Chicago traffic 2 1/2hrs and back to Indianapolis 1/2 tank of gas very pleased
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
by Kater714 from Huntington Beach
March 30, 2018
Its a great car, low miles and great warranty! Gas mileage is amazing and it's a smooth drive. The hybrid is a great option for all commuting.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
it’s gone now
by RegiDC from Laurel, Maryland
June 24, 2018
After owning this vehicle for only a little over a year I sold it due to Kia’s poor quality. This vehicle always cracked and popped as if it were made from cheap materials. Also, it has defects the doors would randomly unlock themselves. It did get great gas miles and 200HP for a Hybrid is really decent.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Superb Interior with lot of features
by 14Optima from Turlock
May 16, 2018
This car has all the features i was looking for... Premium audio, Navi... My only concern is the mileage. was expecting around 35-37 but getting only 31 MPG.
First time buying online. Great communication throughout the whole process made me very comfortable with my purchase. I will recommend them to all my friends.
Love this car!
by Elizabeth from Thornton, Co
July 5, 2018
Two complaints the brake pedal squeeks when you press it and the Eco mode is too restrictive at times. Otherwise this car is amazing! I love getting 36mpg when I have a lead foot and 50 when I'm being conservative! The power from this 4 cylinder is astonishing! I am completely surprised I do not have more speeding tickets! Handling is amazing and becomes more sporty when you take it out of eco. Fun to drive, has more power than expected and is a hybrid, couldn't ask for a better combination!
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
This is an awesome car!
by Krista Ollie from Biloxi, Ms
February 24, 2018
This car meets all my needs, so comfortable, there's so much room, it drives excellent, and the gas mileage is definitely my favorite part about this car!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
by KellyM from Hingham, MA
March 26, 2018
This car is fantastic! I love the look and feel of it plus it's a hybrid so if you're concerned about your carbon footprint this is a great car to buy or lease. Plenty of leg room but you do lose a little trunk space due to the battery but still a great car for the money. I like not having to plug the car in and appreciate that it toggles between gas and electric use. Really sharp exterior and interior design! I brought it to a garage near my house for an inspection sticker and they said that the inside looked like an Audi! It's a sharp looking car that performs really well and it's better for the environment. I also like the fact that the side mirrors unfold and the interior dome light comes on when I approach the car. Great safety feature! I would definitely recommend this car!
After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them.
More Power Than You May Think
by Mike H from altoona, ia
March 1, 2018
When I began looking for a new car, I had to consider that this time around I'd need good gas mileage, a lengthy warranty, four doors and a low enough price as not to break the bank on something that loses value as soon as I sign the paperwork. The Kia Optima Hybrid was this car. I was impressed with the variety of features but in particular, the seamless way the motor and engine worked together to create pretty peppy car while delivering a lot of torque. It had me sold from the first test drive that I could take it on long trips to vacation or visit family without needing to stop for fuel on the way. With a full tank, my range states 561 after having driven normally and topping it off. The bells and whistles are many and I was fortunate to find a 2016 model being sold as "new". It was the dealer's loaner car. I had no issues with the already nearly 4000 miles on it due to such a long warranty. The car is just fun and it's nearly silent stops are still amazing to me. The tranny is as smooth as silk and the inline 4 cylinder (2.4L in this case) is plenty when coupled to the electric motor. The brakes are so amazing. They feel as though the car could instantly stop. This is the Premium model not the EX, the latter is the fully loaded one. Whether you buy the eco-hybrid or a gasoline powered Optima, you are getting a great car. The resale is a bit of a stinker but I don't buy a car only to sell it 3 or 4 years later - that's what a lease is for. The stereo - which I figured to be a letdown - isn't. It's average to above average quality and has plenty of sound as well as SiriusXM for those on the road trips. Very happy with it thus far but it's only been a little while. Driving a hybrid is a different animal but thankfully the learning curve isn't all that much. I'm not one to modify a car but in this case tinting the rear glass and maybe upgrading the 'bleh' REAR speakers outta do.
Absolutely recommend! Took a total of 5 minutes once they came to my house! Whole process took less than a week! Excellent experience!! Thank you
Amazing cockpit-style interior
by Wes from New Jersey
March 15, 2018
Bought it new in August 2015. The 2015 Optima Hybrid drives well and is somewhat responsive when not in ECO mode.
I currently have 54,018 miles on the car - mostly highway commutes.
There have been a fair share of electrical problems - none of which disabled the car.
Just the a few days ago, while on a highway, the transmission gave out. Mind you that I'm an avid user of cruise control at 60-70mph. The car started to lose fuel efficiency in the past year that I've owned it, giving me nowhere near the advertise MPG. I found this strange because in the first year I've owned it, I actually achieved more than the advertise MPG rating - typically 43-47MPG. I want to rule out my driving habits and I've mostly payed attention to MPG in the summer. I am in the low 30's to 35ish even on the highways. The GDI engine is irritably loud when you are outside the car. Inside is a different story.
On a plus side - the car is pretty comfortable and I love the cockpit style driver seat. Long commutes are easy with this car.
I've had terrible service for this hybrid, but I'm not factoring that into my review.
Service agent Nick did a great job.
He got me in right away and complete the task in 25 minutes. Then he vacuumed my car.
by Vmaples from Waxahachie TX
February 28, 2018
I love my kia it's a great car I hope to purchase
A different model next time I am out shopping
Maybe the stinger or the soul
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.