I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!
I was hoping to prolong the replacement process for my 2007 Hyundai Sonata (206,000 miles) as long as possible. When a deer kamikazed my baby while my husband was driving it, that definitely changed. I'm a 911 Dispatcher, so you can imagine the range of emotions I had when I answered his 911 call and he basically said, "Honey, I wrecked your car."
There were a lot of people and businesses that came together and played a role in making this emotional rollercoaster easier for me, especially because my husband is on the west side of the state and unavailable due to work mandated training (with the only other car that we own).
My dad has a long history working with John's Auto Mart so I walked in trusting that they would take care of me too. They had the exact car I wanted as a replacement (another newer Hyundai Sonata) and it was in the color that my husband wanted. The asking price was very workable and close to the range that my husband and I were hoping for.
Ken and Al were extremely understanding to our situation. Al made the experience very personal and Ken made it possible for my husband and I to be on everything together, even though my husband isn't available to do anything until the weekend (I was buying mid-week during my days off).
When it came to negotiating, there really wasn't any, and there wasn't much need for any. Ken cut it as low as he could and it was in the price range we wanted. I was able to drive the car home the same day and the whole process only took about an hour and a half.
John's Auto Mart definitely made the replacement process easier than I was expecting and I really enjoyed working with them.
As an airman in a new area, and a kid right out of High School, this dealership and Mr. Doyle were SUPER helpful. They were very honest with me and had patience with me being far away and taking some time to close the deal. Mr. Doyle was very responsive to texts and calls and went above and beyond multiple times to get more info and pictures of the car for me. I couldn???t be happier with my first car buying experience.
I have went to these guys twice and both times I have been not let down. I highly recommend this business and Jesse and Fabian always give me great service. They have a great selection with even better prices. I appreciate them so much.
Going to Excalibur was a good decision dealt with Heath Hagg a few times over the phone very pleasant gentleman to deal with when it was time to buy he wasn't working on that day but was dealt with another gentleman all and all great experience and would purchase from them again.
I drove to the Tri-Cities from Yakima and am glad I did. The experience I had with Larry was top notch. There is always that risk when buying a car that you will run into dealers who only view you as a dollar sign; my experience with Larry and Overturf was anything but. At no point did I feel pressure to buy. If he didn???t know an answer to a question he was upfront and honest but always got us an answer. There were no games, just honest, high-quality customer service. Larry did a great job and getting to know me on a personal level and that is the reason I would recommend anyone to see him for their next car buying experience. Thanks for turning something I was kind of dreading into something to be excited about.
Very professional and fair priced!! I enjoyed buying there.
by F350 Guy from DealerRater.com
November 1, 2018
Larry made my buying my 2017 Ford F350 easy and painless. He had the car ready when I showed up and took great care of me through the entire sales process. He was ZERO pressure and didn't try the usual back and forth car salesman stuff. I would call Larry again in the future. Josh
I have purchased many vehicle from Overtuf and I always walk away knowing I got a great deal and most importantly that I will have the best service after the sale. Most people???s buying experience ends when they take the product off the property, not here, Bill Keough is the best I have ever dealt with, great communication, great prices and always there to help me, day or night. Thank you again Bill. Rob.
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