We purchased a used Ford Expedition from this dealership. It was one of the easiest and most pleasant vehicle buying experiences we’ve had in over 40 years (in spite of the fact that we had to travel over 150 miles to get there!)! Alex Segundo was the sales person we dealt with and he couldn’t have been more friendly and helpful. Other sales people could learn a lot about successful selling from Alex! We would not hesitate to purchase another truck from Grande Truck Center. Thanks Alex!!!!
I buy my fleet vehicles from Anthony Martinez because he goes out of his way every time to deliver the best experience I've ever had time and time again. This time Ford couldn't get my payments where I wanted them, Frustrated I was until Brian in Finance got on the phone and went way beyond my expectations to get the payments where I needed them to be. Now I have the trucks I need in the field making me money. My business can not survive without Grande Ford and the help and support from their guys. Thanks guys! -Juan @pioneer Utilities Inc
Very happy with my purchase. Worked with Alex and got the whole process done in a few minutes. While the credit was processing, I went down the road to eat. A little while later, I came back, signed the paperwork and drove away. I live a few hours away so it was important that the process not take the entire day. Easiest purchase of a vehicle I have had to date.
I was shopping for a used F250 when I came across Grande Ford in San Antonio, about a three hour drive from where I live. I called the dealer and was helped by Alex Segundo, I asked for more pictures of the truck and he was quick to send them to me. I decided to make the drive and was greeted by Alex who let my wife and I take the truck for a drive. Once back and I was sure I wanted the truck we started the price negotiations, which from my experience with Rio Grande valley dealers is never good. Grande Ford gave me their initial offer and I countered. Rgv dealers would have kept me wating for a least an hour, not the case at Grande Ford, they accepted my offer and the deal was made. All the staff I dealt with was very polite and courteous, I truly felt like I was not being given the run around. I wish the salesman back home had the same work ethic that Alex had. I have no doubt if I'm ever in the market for a vehicle again they will be my first stop.
I was a Ford customer for many years and had an incident that frustrated me with Ford. I decided I was going to get a Chevrolet Silverado. I had it for 48 hours and all I did was complain while I had it. I realize that it had none of the features I loved about my Ford and quickly took it back. My salesman, Anthony Martinez at Grande Ford accepted me with open arms and forgave me for trying to leave. The BEST customer service ever and BEST TRUCK. Glad to be back home with Ford.
Oil change and tire rotation in less than 30 minutes. I had an appointment but arrived about 10 minutes early. I thought for sure I would be able to get a few things done on my laptop but I was wrong. I didn't even get halfway through my bottle of water. Service like this is why I haven't let anyone but Gillman touch my Outback.
Joe DaDez is an excellent salesman. He worked extremely hard to satisfy all my needs and desires. He even went over and above what I expected.
However, Gillman Subaru was a little unprofessional in knowing exactly how to take care of my leasing needs. They were very nice, but seemed to be uncertain as to the proper procedure.
I would go back, but I would pay great attention to see the details are handled properly.
A good company with good people.
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