Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I must say my buying experience at Automax Killeen was great one to remember. Niki on sales team was super friendly and very knowledgeable. She was able to answer all my questions on the spot. Will from financing was friendly and found a competitive rate in a timely manner. I would recommend this dealership to friends searching for a new/used vehicle.
I had a pleasant experience with the service department on my vehicle with The Works special, an oil change, tire rotation, brake inspection, belt inspection, and a wash. My advisor was Frankie Garcia . He was very courteous and helpful, going above and beyond the normal. A great help to me.
The salesman, Mr. Micheal Williams was excellent in finding what I wanted in a Used Subaru. He was very patient and was able to find what I was looking for. He over did himself by looking up items, bringing cars for me to try, explaining the details of the car and what it had to offer. I came back twice to him to know that he would find what I was looking for. The only negative experience with the dealership was when the managers would talk down to him, for something he didn't do. Otherwise they did work with me with their prices and wanted to make sure I was pleased.
I have been buying cars for nearly 30 years, and my experience with this team has been the most outstanding of all! They are honest, personable, and incredibly efficient. They listened to what I wanted and needed. Their responses all exceeded my expectations. I will be back to buy from them again just as soon as I can.
We could not have had a better experience! Loren Lookingbill and Cody Beaird are wonderful and went above and beyond to meet our needs and expectations! Absolutely the best car experience I have ever had!
It was an excellent experience. The salesperson, Richard Vargas, did a great job of pointing out the value of the Prius and answered all of my questions. He spent a lot of time with me and my wife in explaining how the electronics worked. The entire purchasing situation was outstanding.
CODY BEIRD WAS A EXCELLENT SALESMAN, NEVER PRESSURED ME, AND MADE THE WHOLE EXPERIENCE VERY GOOD, EXPLAINED TO ME ALL THE WORKINGS OF THIS NEW CAR , AND FOR THAT I AM GRATEFUL JOB WELL DONE, CODY, THANKS
I went in with a specific car in mind, but they had a great inventory. Several cars that were worth considering. Low miles, quality vehicles. I negotiated a great price within my budget with no pressure to buy. I looked around town and couldn't find anything that claim close to the mileage and price I wanted to pay. Super friendly staff, no hassles. I would definitely give them a try if you are looking for a quality used vehicle.
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