Great Experience with the Service Dept
December 3, 2018
I called Spokane dealerships to have a Jeep recall issue addressed. Dealer in Post Falls put me to sleep with lack of enthusiasm and the time I spent on hold going between two departments. The dealer in Spokane Valley recently quoted one price then tripled it on an unrelated issue, so I didn't bother calling them. Then I called Julie W. at Lithia Jeep on the north side of Spokane. She was fantastic, had answers, knew what she was talking about, there was one item she wasn't sure about so she chased the answer down and called me back. If you can't tell, I was VERY happy with the Customer Service provided by Julie. Also, the vehicle was ready when promised and was within the estimate Julie provided. It took it in for the recall, but since it was there had the 120k service done. Now that I somehow own three Jeeps, I'm glad I found a reputable local dealer.