Excellent service, fast processing and friendly staff
by Homer from DealerRater.com
December 6, 2018
We had a recently been recovering from a hardship and knew financing was going to be a challenge. When we made contact with them about our options we were met with options and approval within hours, got the car we wanted and at a rate below our expectation. All around a pleasant experience.
Brittany was real and straightforward with us in our new car buying experience. She was the perfect balance of knowledge and excitement for us and was not pushy in the least. I have never felt so good walking off of a car lot.
One of the very few dealers that still lets customers take a car overnight. Makes a huge difference in being comfortable with purchase. Willing to stay late to help customers if needed. Fastest finance guy ever as well.
My very first brand new truck and I'm blessed to have the pleasure to work with Luis, he was very nice, made sure I was taken care of and made me feel right at home. Steve always had that big smile on his face and you could tell that he in general was just a positive happy person and enjoyed what he does for a living. Steve made sure my accessories on my truck were taken care of. Nick helped me with my tires and wheels and if he can deal with my indecisiveness I'm pretty sure he can deal with anyone. Lol. I'm just so happy with everyone there at Toyota, Austin was a pleasure, and so was Aaron. The biggest thing for me when I first meet people you either like them or you don't. I got along with everyone there, joking, laughing and that tops the cake which is a big thing for me. Thank you again and I highly recommend Larry Miller Toyota downtown spokane....
Brittany and Ron made buying a car easy. Best experience of our life. We love our Hybrid Highlander. They went over all the bells and whistles this vehicle has. We waited 18 plus years to buy this. So glad we did. There follow up is amazing. Great place to buy a car.
My partner and I walked into the dealership knowing that we wanted to look at the Toyota 4Runner Limited selections, and that???s exactly what we got to do. The dealership had two cars on site, and they were able to bring a third car from a neighboring lot for us to look at. We ended up signing a lease for the third car that was especially brought over. Nate was very pleasant and straightforward with us during the entire process.
My husband and I had been in the market for a car for some time, and we decided to stop by to check out a few options. We worked with Randy, who got us a great deal on a wonderful car. I definitely recommend the dealership!
This is our first Toyota & Randy was great but not impressed with financing (was very busy maybe need more help) and not impressed with customer service. Had a couple things we were told they'd get done & so far no-one has called. I had to call to get registration/tabs as temporary was expiring & even asked while there to get them about those items & the fellow said "be back to you in an hour" - that was over a week ago. But again, Randy was great! The buying process itself or "dickering" was fine but past that.....not really impressed - darn it!
This is the third time I have had my ML serviced at this...
by ASM1961 from DealerRater.com
August 3, 2018
This is the third time I have had my ML serviced at this dealership. Each time I have been treated respectfully and honestly. They performed the scheduled maintenance and also took care of some warranty issues on time as promised. Never a problem getting an appt. and I'm very happy with the customer service I have received from Spokane Mercedes.
I have dealt with M-B of Spokane, purchasing several new...
by rickerjones from DealerRater.com
August 3, 2018
I have dealt with M-B of Spokane, purchasing several new cars over the years. The service is ultra friendly, and Jay Brekke is the very knowledgeable salesman I always go to. The service department is also excellent and I look forward to hot coffee and fresh cookies when I visit for service. Rick Jones
A repair to replace the rubber mounting for the control wiring entering the 'under hood' 'area from the front passenger door, that would have required considerable labor expense was modified by heating the mount, re-inserting & gluing the rubber mounting in place.
UNBELIEVABLE sales rep! he went above & beyond his job to get us exactly what we wanted.
we went to many other car companies & settled with porsche of spokane just because of andrew!
we purchased the perfect car for me! i love it! it's a smooth ride, feels plush inside & drives like butter.
I couldn't have had a better buying experience. I most pleases with my sales rep Andrew
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