Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Mountain Man from Sutton, WV
January 13, 2019
Like a dream come true. Has e everything I was looking for in a luxury car and more. I had owned a Lincoln Town Car in the past and knew someday I would own another Lincoln. Have been buying nothing but Ford products for 30 years and see no reason to change.
the kind people that work there. they explain the work that was done if any problems found will tell you.
Loved the car, but there were some issues.
by SherBear64 from Kent, OH
January 3, 2019
My biggest issue with this car was the rims. They kept leaking and I kept getting flat tires. (It cost me a letter grade in college and reprimanding at work). When I contacted Lincoln about this issue, they stated the "cleaner" I was using to clean them was corroding them. Not the case at all.. it was simply water. However, I could not prove it, and to replace my rims would have cost me $2,500.00 out of pocket. Then it started to nickle and dime with repairs needed. It only had 80K on it when I turned it in. I loved the luxury mixed with the sport of this car. Great body style, performance was amazing up toward the end of its life with me. I cared for this car very well, but time was taking it's tole on it.
I don???t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that was a different story. That guy was a total xxxxx!!! He was so rude that I just about got up and walked out. I will not ever buy another vechile using this finance guy that???s for sure. Then when I get the truck the mats that were in the truck are now missing. What kind of business let???s their employees take items from the cars they are cleaning.
by ALAN from Brighton
November 21, 2018
great car to drive my wife loves it,,Happy wife happy life
its just great looking , plenty of room for all we need to carry
After going to several other dealers, decided to give CarMax a try, credit has some dings, just like lots of folks these days, but they found me some financing quickly with no endless run around like other dealers. Had a serious transmission problem less than a year after purchase but the MaxCare warranty took care of it, plus provided a rental for the week they had my car, no questions or problems, only had to pay deductible of 100 on a 2200 repair. Excellent experience all the way around, I've recommended several people to them. Will definitely go back when I'm ready for my Camaro!! :-)
Overall the best car I’ve ever owned.
by Haley from Warsaw, IN
December 25, 2018
It has excellent performance while maintaining the luxury look. It provides a significant about of room and comfort. You get it all; luxury, great performance, and it’s comfortable!
One of the Best Dealerships I???ve purchased a vehicle from!
by Walker87 from DealerRater.com
December 4, 2018
Extremely Friendly and knowledgeable staff that made my purchase easy and informative. If you???re looking for a Chevrolet and want a great deal, give Gene a call! My wife and I drove in from Louisiana and it was worth every mile!
by Idontwantto! from Lakeland, FL
November 18, 2018
I can use it for towing or a luxury family car! This car is great on the road or off on a two tract in the woods.
Purchased 2009 Toyota Tacoma Pre-Runner. Excellent experience and priced Lower than all comparable models at local dealerships. Priced lower than most private party values... Love the "no-haggle" pricing! Excellent service
Most Luxurious Car I have owned.
by Ernest Hauk from Cullman, AL
January 8, 2019
Unbelievable features, legroom, comfort, and drivability. A match for most any foreign luxury car available. The seats are amazing. The car is incredibly quiet. The fuel economy is great for a car this size. I love this car.
There were quite a few things that were simple fixes not taken care of. Example, front seat cushions have come loose from seat frame, no owners manual, only one key, navigation SIM card had been taken out of car. Things that should have been taken care of since I was told they give their used cars extremely careful inspection before they are sold ( that’s what I was to,d was their process). When I was asked for these things like a key, I was told that he would get me one at cost instead of I’ll yake care of that for you. I bought a new car from Gary Daniel a couple of years ago. Was a great experience. Can’t say the same for their used car dealership. Very disappointed in their customer service.
Great luxury car
by Steven p from Pittston pa
December 26, 2018
This car is more than I expected to purchase. Many extras great style comfortable to drive and ride in. Engine is extremely powerful. Great ride
2014gmc acadia, shoppimg was plesant, sales person
by Stan L from Raymond, Ms
June 24, 2017
Shopping was pleasant and sales person ( Jessica ) was helpful and no pressure at all. Worked with us in any way she could. Management also helpful and polite.
Will shop with then when I am again in the market for an automobile.
Been a great experience
by CfromGA from Stone Mountain, GA
January 1, 2019
I’m currently at 149k miles only repair I’ve had to do was replacing the air suspension with a standard shock and strut. Power door lock button on drivers door stopped working. All and all not bad for a 14 year old truck. Still tows trailers like a champ!
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