This is what the car buying experience of the 21st Century should be like. Gina contacted me immediately, took some of my information over the phone and I was there at 9:00am the next morning. The experience was easy, low pressure, and enjoyable!
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
I live in Virginia, yet I have started buying my Audis from West Chester Audi. First a 2016 Audi S8 Plus and last week a 2018 RS5. Why you ask? Because my salesman goes the extra mile to make sure I get what I want and follows up after the sale to make certain I am satisfied. Best buying experience ever!Moreover, he has taken the time to get to know me so that he can recommend new offerings from Audi that he knows will interest me.
VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH HIM ARE TOP NOTCH . THIS IS THE SECOND NEW TRUCK I PURCHASED FROM VINCE AND I CAME BACK EVEN THOUGH THEIR NOT THE CLOSEST FORD DEALER TO ME . THE LAST 2005 TRUCK WAS WHAT I WANTED AND ROBIN FORD FOUND IT AT MURPHY FOR ME . COOPERATION AMONG DEALERSHIPS IS ONE OF MANY REASONS I'LL ONLY BUY FORD .
My experience buying my car here was beyond easy and everyone we worked with was extremely kind and helpful. I feel lucky to have found my dream car here, highly recommend anyone looking for a car to look into here, you will not be disappointed! Thank you everyone who made this a very positive experience!
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
Just bought a used 2014 F150. The dealership sold me a truck for a fair price over the phone and held it for me for a couple of days until I was able to drive from Maryland to get it. The sales lady, Marie, and sales manager, Joe, were friendly and not pushy which I appreciated. The truck itself was in better condition than I expected.
I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
I brought my Lincoln in for inspection and oil change. I get a rental car for use while my car is being serviced. This is a great benefit. I have both leased and purchased a vehicle at this dealership - great service both times.
I bought a USED truck from these guys. Specifically Shane Cahill. 2015 off-lease F 150 XLT, certified, one owner, clean car fax. There was nothing pushy or salesy about these guys. I've owned plenty of cars and this is the first USED I've bought.... after finding the dealership via cars.com I made the call and from that first conversation it was a comfortable process. No "I have a real exciting offer" BS or "let's see what we can do for you can you be here within the hour"... they didn't push me. They simply provided me with the info I requested and in the end came very close to the number I wanted to hit on my trade in and on the used truck.
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
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