Great shop and service facility. Your staff is very knowledgeable and courteous always attending to the needs of the customer. The service center is always clean and and very well equipped to handle any problem that may need to be addressed. My service advisor Kevin, always keeps me up to speed on any requested service and always advises me when additionL problems with my vechile are encountered and offers recommendations as needed if repairs or failure of components are necessary. I feel very comfortable with the service I have received at Vaden at Pooler.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Tom, the salesman was very nice and helpful. We were in Michigan trying to help our son in Georgia, who is in the Army, purchase his first used car. We wanted to make sure that the dealership didn't "see him coming" as he was only 19 and not experienced at all. Tom helped us through the whole process and made our son feel comfortable.
The work performed was superb! Carter and Holly are both friendly and knowledgeable and kept me well informed at all times. I definitely recommend Volvo of Savannah both for the purchase of new cars and for all maintenance needs.
Ridgeline service visit. Service Advisor, Eric Singleton, was outstanding beginning with his initial phone call to me to confirm coupon discount to the service visit. Professional, courteous, knowledgeable. Experience could not have been better! Thanks HHH and Eric Singleton!
Wayne did an excellent job, he knows his product and has a great way of explaining all of the features of the car. He was in no hurry, because he wanted to make sure we understood all of the technology features. I have been back several times and Wayne always makes time to explain anything I may not understand. A true assit to Carolina Volvo.
Easily the best car buying experience I have ever had. Purchased a new Volvo XC90, Beth was the sale person. Beth had exceptional technical knowledge and was thoroughly familiar with the product. She provided excellent training on a complex product and followed up after the sale. The entire transaction was efficient, timely and professional. The dealership was neat and clean and had an ample inventory to select from.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Service department employees are always welcoming and informative. Service is fast! Would recommend anytime.
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