I CANNOT stress enough how impressed I was with Mike Urbania and Klaben! I never felt pressured to make a decision and felt that I received the best service. My dad has purchased several vehicles from Mike over the past 20+ years and here I am doing the same! Great customer service goes a long way. Keep up the amazing work, Mike! Thank you so much for everything!
This was my 4th car from Klaben Ford, and 4th time working with Mike Urbania. I can't say how easy Mike makes leasing a car. My wife and I truly appreciate his professionalism and time he takes to ensure we are happy with our selection. I am a customer for life! I can't thank Mike enough. Thank you for everything! Josh and Lili
I am completely satisfied with the service I received from Klaben. They were able to get to my truck immediately and perform all the necessary maintenance while I waited. They took great care to ensure my truck stayed spotless. I most definitely trust them to make sure my truck stays road worthy and ready to go. I will not be going anywhere else to have my vehicle serviced. Not to mention the employees are extremely personable!
The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
My husband & I went to Donnellvof Salem to purchase our 2nd Ford truck. Because of the excellent service we received for our 2010 F150, we knew we wanted to purchase a new 2018 tere also. Our sales consultant was very knowledgeable and treated us with courtesy, patience, and sometimes humor.
From start to finish, the team at Donnell Ford graciously accommodated my husband and I as we search for our perfect family vehicle. Not only did we get a fair amount for our trade, but they helped us lock in an a great interest rate. So far our Ford Explorer has exceeded our expectations! We will definitely be a return customer, and highly recommend Gary and team for your vehicle buying needs.
Everyone from salesperson, to finance, to general manager were very pleasant. There was no high pressure sales, which I very much appreciated. Gary paid attention to my ???wish list??? and worked to make sure I was satisfied. Jason and Jeff were very patient and helpful. I would recommend this dealership to anyone.
I am very busy person and I didn’t and don’t have time to shop around for my next F 150. My search was over when I found 2016 F150 in Donnell Ford of Salem. The salesman Jason Murdock took time for me for almost half day negotiating and going over all my questions and concerns via text messaging. After lengthy conversation, I decided to visit the dealership same day. My new truck was washed up and ready for test drive. I had very good experience with Jason and Finance Department Manager Frank Acierno. They were very knowledgeable and professional. They went extra mile to deliver my new truck to my house (I live more than on hour away). I will definitely come back and refer to anyone who is in search for next car!
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
This was my first time buying a new car. They made it a very enjoyable experience and will come back for future purchases. They answered all my questions and got me exactly what I wanted and needed for an amazing price. I would recommend to anyone to come here if they need to buy a car. All staff was very friendly and went above and beyond to make this a great experience.
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