Yes, I'm the "key" guy! Great Customer Service!!
November 5, 2018
True story. My son comes home from UMaine for winter break and needs minor repair work done on his Saab 9-3. We take it to a local mechanic in Windham and drop it off on a Tuesday night. I get a call Thursday that the mechanic can't get the car started. He states he thinks he can get the key fixed (by taking it apart) and/or get a couple of other fobs that can be programmed for the Saab. Bottom line, 2 weeks later and he has not been able to get any key to work.(????) It's time to take it to a Saab dealership; Portland Volvo. The technicians there let Bryan Woodworth in the Service Department know that of the 2 keys that were dropped off with the Saab, neither one belonged to the car and the key (and ignition box) will need to be replaced. This is not a cheap option and I am furious with 1st mechanic's ineptness/delays. Dave Cleveland (Service Manager at Portland Volvo), called me back and was empathetic to my situation. Even though we are a first time customer, Dave offered a deal on the new keys and labor already rendered, and handled a recall item on the Saab within 48 hours. Great Customer service by Bryan Woodworth and Dave Cleveland at Portland Volvo! I would highly recommend their services in the future, whether you are a long time customer or a first timer like us! Thank you gentlemen!