Starting with online search to quick response about questions, to e-mailing for more information, to visiting dealership 2 hours away and test driving, then purchasing a 2017 Ford Explorer, we were treated with decency and respect throughout. We would recommend this family owned dealership to anyone. Thanks again.
I purchased a diesel truck from Burkholders and was told it was inspected top to bottom nothing was wrong with it. They don’t provide any type of 30 day warranty on vehicles you purchase from them as they stand by their word on making sure nothing will happen to the vehicle it’s in good condition. Straight from the salesman. Well two weeks later the truck went from 75mph to 50mph in seconds. Come to find out it was the fuel filter and the O ring wasn’t installed properly. So most diesels when you get an oil change you replace the fuel filter also which this company did do but installed it incorrectly. I called to ask for reimbursement or if they could do anything and of course what do I get no sorry we can’t do anything for you. Standing by their word means when you buy it and you’re out the door don’t expect them to help you out.
It is great to come across people like this in this day and age. I was passing thru Marshall and had a problem with my truck and stopped in and to see if they could check it out for me. Not only did they check it out but fix the issue and had me back on the road in less than two hours. All I can say is thanks to the service department you can’t find many places willing to help you out like they did for me.
We drove 2 hours from Kansas for a used car that seemed too good to be true. I drove it home today! The owners and staff were very friendly and professional. A mechanic picked me up at the train station. They were very direct and honest. I will direct my 4 kids that way when they need their next car.
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