Growing up, two of my uncles owned car dealerships, so I can genuinely attest to the level of professionalism and willingness to work that I was shown by the guys at Big City. I had Zach, and the efforts he made to accommodate me and get me the best deal he possibly could were as yet unparalleled by my experiences with other dealerships. Big City made their bigger competitors look bad, and that was just with the actual negotiation and selling process.
As far as the car itself, I can also attest to their incredible quality control and level of restoration. To my 2015 Ford Fusion, they had put on new tires, repainted the front to remove chips, detailed every inch of the interior (including taking the seats out and deep cleaning them), tinted the windows, and polished the outside to the point that it really felt like a new car. Cannot recommend these guys enough!
My wife and I just bought a used vehicle from them and we couldn't be happier! Brian(our saleman) and Ethan(finance guy) made the process of buying a car very quick and painless! I highly recommend them and will definitely be doing business with them again in the future!
I had a great experience purchasing my used 2014 VW CC Executive. The staff was awesome, I never felt pressured to buy a vehicle. I test drove vehicles for a few hours one weekend then came back later in the week to purchase. The purchase process was easy and quick, I was done in a little over an hour. I was given a fair value for my trade-in and paid a fair price for my new vehicle.
I highly recommend purchasing from Graham Audi/Volkswagen for an easy purchasing experience.
For starters I basically purchased the car online. I wanted to have the price of the vehicle locked in before making a four and a half hour journey. That was basically painless. I felt like I was receiving a fair deal and they must have too because they were willing to sell. I nervously made the journey. I was primarily worried about the condition of the vehicle. I am admittedly a bit particular. The car was flawless. The dealership was flawless. The buying process was flawless. I was in and back on the road with a new Volkswagen within two hours. I without any hesitation recommend Graham Audi Volkswagen! If my next vehicle is to be another volskwagen I will be making another trip to South Dakota.
Hate car shopping, but Court made it pleasant by listening to our needs, and he delivered beyond our expectations. What was wanted wasn't available, but knowing what we desired, Court patiently provided us with alternatives that could meet our needs/wants until we found just what worked for us. He thoroughly explained every vehicle's functions and features. He also understood our limitations, and the dealers' finance person got us to the monthly payment we could afford. We understand there's a process the dealers use, and that's okay, but Carswap never exerted pressure through the entire process as some larger dealerships have a tendency to do.
I found this car via the Internet. My first choice. The pictures reflected exactly what I wanted to see. Almost like I was there myself. The Internet sales manager, Chad, was very helpful and informative to any inquiry in a timely manner. We traveled approximately 2 hours to their site. We were met at the door and were directed to Chad immediately. We visually inspected the car, asked some questions and went for a quick test drive. We were then directed to Greg, the business manager, to finalize the financial part of the purchase. The whole process was less than a half of an hour. I forgot to mention that my car was freshly washed shortly before we arrived and had over 3/4 a tank of gas. Go to their website and read the "about us". This is exactly the kind of business values and employees that more business's should strive to be like. Thank you Graham Automotive.
Italian Adam very pleasant to work with stand behind the word help me what's very sticky situation went above and beyond but any other dealer in town would give you thank you guys very much I really appreciate it my family really appreciates it!!!
Service team is timely, knowledgeable, courteous and straight forward. A good group of guys. While waiting for my vehicle to be repaired, several Autoland staff members greeted me and checked on and reported the status of my repair. Always a good experience.
I liked the no pressure on buying they didn't try to sell me a car I didn't come to look at. BJ was honest if he didn't know the answer he found someone who did I hate it when they read me the option sheet over and over at other dealerships when they don't know. We got a higher trade value than at the big factory dealers in Sioux Falls. Great communication from the sales person he never hounded me let me take my time to think things over let me drive as many as I wanted to find the right one.
We asked for a car to be held as we would drive from out of state to look at it and purchase. The car we went there for had some expensive repair that needed done and we wished they had told us about that prior to us driving 5 hours to SD. But they gave us a great deal on a similar vehicle and Scott The Old Guy Service was great. We we’re pleased with the car we got and their efforts in helping us.
I spoke to one of the sales staff about 6 months ago and told them exactly what I was looking for. They called me a week ago to let me know that they FOUND my truck! I filled out the credit application online on their website and got a call back within half and hour to let me know that they were able to get me approved. I drove away this week in my dream truck! I am very impressed with how once I told them exactly what I was wanting, they went out of their way to find just the right truck for me. Thank you T & L Auto Sales! You have made a customer for life with me!
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