“Great Buying Experience”
My Husband and I decided it was time to buy a new car--about 1 year before we actually did! I kept putting it off because I HATE car shopping (don’t you), the pressure, the money, the whole miserable experience. We chose Gosch because of location and reputation. We decided to go and drive “something” just to see what might be out there. We were very interested in Hyundai for the great warranty. Made an online appointment and went in to meet MIke Stratton. We were quickly introduced to Justin Peterson (Mike w/ another customer). Justin was awesome. He let us do our own thing, made sure our questions were answered. We ended up purchasing an awesome Hyundai Tuscon. It’s been a couple of weeks and I’m just writing my review to say this was the “BEST” car buying experience ever, for my Husband and for me. No pressure, no price changes, no “car salesman” scenarios.
We have been contacted several times to just check in and make sure we don’t have any questions about our purchase. Amazing customer service and product. My husband and I both give Gosch Hyundai and the sales team 5 stars. Thank you for the great car buying experience.
The Temecula Service Team was informative, professional,and resolved my activated engine trouble light problem. They were throroug and pressure tested the fuel tank, and checked other systems to ensure the vehicle was operating properly, versus just resetting the trouble light like other dealers/mechanics often do. They even updated my vehicle software.
Jose Hernandez was the Service Advisor who worked with me today. His name is not listed in the below selection, and needs to be added.
Went in thinking I was going to have to special order and was able to find exactly what I wanted within 20 minutes and on the lot. Was in and out within an hour. What an amazing experience for buying a new car.
Both Mike jernigan and Romeo singer were very professional and courteous. Had a positive buying experience. We are both retired on a fixed income. They were willing to work with us to get the deal done. Always pleasant. Excellent customer service. Would definitely buy another vehicle from them in the near future. I highly recommend this dealership.
I just wanted to take a quick second to give Morris a big shout out and an even BIGGER THANKS!! He made my FIRST EVER car buying experience through a dealership so wonderful! He was kind, patient and very understanding, and did his all to work with me and get me into a car that I really wanted! If ever you???re in the Riverside area at Walter???s Mercedes-Benz, Morris is your guy!!! Another big thanks to Emil for making my experience a pleasant one too, you guys were really great! (:
Andrew Wagner was fantastic throughout my mom's car shopping experience. Raul Ayala was also great because he speaks Spanish and made us feel very comfortable. The guys sent us videos with more details anytime we had a question. The huge bow on the car and the specialized note inside made my momma smile from ear to ear. I highly recommend these guys!
Adam is always so helpful when we bring our cars and van in. I was so confused on setting the time on my van and Adam was helpful enough to set the time and walk us through how to reset it. It was very busy when we came in and Adam took time out of his day to make sure we were taken care of. Small gestures go along way with me and I???d be happy to come back
Outstanding service and no was never an answer here.
by Vanilla100 from DealerRater.com
December 4, 2018
Wonderful attention to detail, great selection of cars and your staff here all deserve a 10 out of 10 rating. Dealt with Rick akagibe who was outstanding. Best sales person I have dealt with in a long time.
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