From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
My daughter had been looking for a car for about a month now and had been having a difficult time finding exactly what she wanted. During this time, we met Ryan three to four weeks ago as she was interested in purchasing a Mini. When we first met Ryan she wasn???t 100% sure she wanted a Mini. He was very patient and took the time to educate us about the Mini???s and also spent time trying to find us one. Yesterday, we went to another dealership and had such a horrible experience that words cannot describe. So today when we returned to Ferman Mini it was so refreshing to have a sales person who was relaxed but also very forthcoming with everything from numbers to the condition of the car we were interested in. Saying that Ryan is an amazing person as a whole is an understatement. He truly cares about his customers and is willing to take the time to make sure they are happy. Needless to say my daughter bought the car at a very fair price! Thank you so much Ryan! Dan in finance was also very easy to work with and the manager Doug was wonderful as well. Great dealership who I will recommend to all my friends!
Alan Klingaman was great to deal with from start to finish on the transaction. He spent extra effort to be sure we were comfortable with the advanced technology included in our beautiful new XC60. He also worked hard to streamline the buying process while at the dealership. I was pleased.
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
Professional, knowledgeable, goes beyond the call of her. Duty, explains what is needed for your car,and meet my needs about the car. I am happy with the wait timing for my car.The decor is beautiful.Very friendly atmosphere. It is nice to see the technician working on your car through the looking glass.
Nick Masky and Max(sales manager) provided the most stress free customer centric buying experience I have ever had. They made sure my needs were met and provided a painless negotiating process
I left the dealership feeling that the negotiation was a win win for both myself and the dealership
Interested in a CPO 2015 S550. Went into Mercedes-Benz of Tampa and Vito was informative on the car, warranties, and sale process. Vito is very patient, very professional, and can really work a great deal! 10/10 reccomend!
Good morning. Happy Friday Eve. So,unfortunately I had to bring my baby in for service today but I'm not worried because she is in excellent hands. How do I know? Because my service advisor Joey Helenek is the BEST OF THE BEST! Thank you Mercedes-Benz Team for allowing me the opportunity to be serviced by such a professional gentleman. It's because of Joey's great customer service that I keep coming back.
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