The whole experience at this dealership was great! I was contacted quickly when I inquired about the car I was interested in. Arrived to test drive the vehicle which was waiting for me already warmed up. Sat down with the salesperson, Andreas, to discuss how I wanted to handle this purchase. Andreas got everything set up, so when I came back to pick up my new car, the process was very simple and took less than 1 hour.
The best car buying experience I've ever had, thanks!
Didn't rate the experience 5* because I'm not sure that's possible. Probably as good as it gets. Anyway, just had my first PM and it couldn't have gone any smoother. Andrew was waiting as I exited the car, went through prepared paperwork and was driving off in my loaner call in about 5minutes. Car was ready & washed on time and I was out as fast or faster than the drop off. Awesome experience.
Ali Clarke was awesome, down to earth, and I felt no pressure from her that I HAD to buy and I ended buying a beautiful used Nissan from her. She is great and made my car purchasing experience memorable and exciting. I’m so happy with my new car and very appreciative of her help and patience with me.
The rest of the staff I had contact with were all very friendly and welcoming. Every greeted me with a smile and made me feel like a valued customer.
The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a professional manner. I will definitely purchase my next car from him.
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
I bought my car from Frank Winstel. He is the best! He knows exactly what we want and helped us to pick the perfect car with great price I can find from 3 dealers, one in Columbus, oh, and the other in Lexington, KY, which is our local store. The best thing was that we did all the quotes on phones and emails since it is 1.5 hours driving. After we reached the agreement, he helped us to get everything ready including the car insurance, so we just drove there and pickuped the car. We are very happy for the service!!! This is second car we got from same dealer within 4 years. Thanks so much for everything you did for us, Frank!
From the time we walked thru the door our salesman made us feel great. He was helpful had great knowledge on the cars and found us what we wanted. Best dealership salesman I ever dealt with and I???ve bought several cars in my 70 years.
This is only the second time I purchased a car at a dealership, last time was over 40 years ago. I highly recommend if you buy a car see Jeremy. He is knowledgeable and professional. I enjoyed by time at Mercedes Benz of Northern KY. He and the staff are great, upfront and most important to me, not pushy. Fantastic experience.
We recently visited the Ft Mitchell Mercedes-Benz dealership where we met Frank Winstel. He asked us questions about what we were looking for and after listening knew immediately the car that he thought would fit our needs. Not only was he very knowledgeable about his company’s products, he listened to us instead of just trying to sale us a car. Needless to say, we bought the car and love it. We would definitely recommend Frank when purchasing a car.
The most pleasant car buying experience ever, all because we worked with Mr. Winstel! Frank has a wealth of knowledge and the most professional and caring person I have ever had the privilege of buying a car from. He goes above and beyond for his clients!
My highest recommendation! MB of Ft. Mitchell impressed me with their exemplary customer service, honesty, flexibility, the high quality of their used cars and their value pricing. I dealt with Todd Henson and Don Paparella. Both are conscientious and very concerned about customer satisfaction. They are personable, easy to deal with and they do exactly what they promise. They exceeded all of my expectations and I will be recommending MB of Ft. Mitchell to friends and plan on using them in the future.
Dan Tilley was our sales representative. We had a complicated transaction because they had the exact Sprinter we wanted, but we were in California and needed to purchase it and have it get to us from Fort Mitchell before we were leaving California to travel across country with 18 orphaned shelter animals to get to a better life. Dan helped coordinate the transport of the Sprinter and communicated with us along the way. I would recommend him and when we get ready to buy another Sprinter, we'll consult with Dan.
Dan Tilley was our sales representative. We had a complicated transaction because they had the exact Sprinter we wanted, but we were in California and needed to purchase it and have it get to us from Fort Mitchell before we were leaving California to travel across country with 18 orphaned shelter animals to get to a better life.
Dan helped coordinate the transport of the Sprinter and communicated with us along the way.
I would recommend him and when we get ready to buy another Sprinter, we'll consult with Dan.
Jeremy Agbomi was excellent to work with! Top notch!
by Maryellen from DealerRater.com
October 2, 2018
Jeremy Agbomi and MCB of Fort Mitchell far surpassed my experiences compared to other BMW and Mercedes dealers. Jeremy is extremely customer focused. He listened to what I wanted, was responsive to my needs and came up with a creative solution that enabled me to certify my leased vehicle and purchase it at the right price. I cannot say enough about his attention to detail, how pleasant he was to work with and his excellent communication skills. Jeremy and Fort Mitchell MCB was so good that I drove 250 miles from Pittsburgh to work with them. I'll be coming back for my next Mercedes purchase in the future!
I bought a used vehicle there this summer. It was a 2014 C300, my first purchase with Mercedes-Benz. I had a few issues within the first few months. I had to take my vehicle into service on a few occasions. Each time I worked with Dennis Bowling, the service advisor. I have to give Dennis credit because I am not the easiest person to get along with, especially when I have to bring my car back to service for the same continuing problem. Each time Dennis was very courteous and professional,and gave me a loaner vehicle so that I wasn't sitting around the waiting area. The problems were eventually resolved, and in the end, that's all that matters. Dennis is a good guy. Definitely recommend him if you need something fixed. Great dealership. I will buy another vehicle from there in the near future.
All I needed were wiper blades. Sarah Nelson at reception welcomed me warmly and with a smile. I asked her for parts and she took the time to walk me back so I could clearly see the general vicinity for the Parts Department coupled with providing me with precise directions to get there without any wasted steps. Then Randy LaFrance in Parts greeted me with genuine concern for my needs. Although I had offered to do so myself, Randy went so far as to walk outside to the car to capture the VIN. After that, I told Randy that I was going to install the blades myself but she wouldn't have it and got Dennis Bowling, Assistant Service Manager, to install the wiper blades free of charge and without delay. Seconds later, I saw Jenell Ross, franchise owner, walking through the store taking care of business (neither Sarah, Randy or Dennis were aware that I know Jenell personally). She didn't see me this time but that's okay; from experience, if she had she would have made a special effort to acknowledge my presence as if I was purchasing an $80,000 vehicle. After paying my bill I was on my way. The fantastic service at Bob Ross Auto Group - Mercedes made my day. Now I'm looking for a reason just to visit the facility again soon.
Infiniti of Dayton, and specifically, Jerome Smart and Zack Field, are superb in all ways. Have worked with Jerome in the past and he is a first-class person as well as an honest and very energetic and competent sales manager. And Zack, although I have have just known him a short time, is very supportive and knowledgeable about all products. A joy to work with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.