Great customer service, fast and accurate work and good prices. Very clean facility and friendly staff. I will return for future services as well as purchasing a new car.
Okay, kinda', but not worth the cost
by Thanks UPS from San Dimas, CA
December 12, 2018
I have twice been stranded due to the shifter not coming out of Neutral. Can't go forward or reverse. This is a big dependability problem!
Also, the non-leather seats have worked on destroying themselves with little cupped cuts (not due to anything in or on my pants, just fatigued and marginal material. I'd much rather have normal leather wear with the fold lines, etc. that appear over time in some vehicles.
Electronic parking brake very loud. I test drove other new, and they were all the same, annoying. Navigation voice recognition is marginal...takes a lot of repeating. Running boards are more of a problem than help. PS, High towing capability...and I personally like the way the rear seats folded down. All reviewers complain as "old school design" but, it allows folded rear seat backs to be flat and it protects the backs of the front seats from shifting cargo.
Very nice facility with friendly, professional service.
Should have returned it within the week!
by Irishfan0629 from Duluth
December 17, 2018
From the time I purchased the car the brakes have squealed like a pig being tortured when they are cold. Brought it back and was told that they were aware of the situation and were waiting on a recall or fix. Okay, I can be patient. Several months later, nothing resolved. Talk to a different mechanic and he directs me to a fix that Mercedes is aware of! Take the vehicle back to Mercedes only to be told that since it's a wear item they don't cover it. Had I been told up front that they were not going to correct their problem I would not have kept the car. Oh well, lesson learned...back to Lexus!
Called the service department because of a low tire. They said come right in. Worked right away on the tire while I waited. Found the nail and patched the tire. All done so I could drive my car to work.
Nothing like a Benz, for sure!
by JKorinek from Cherokee
October 27, 2018
What’s to say’ The best is just the best. My wife, GL550; mine the S Class. We have owned 4 and now looking to trade up for our fifth.
Went on-line and scheduled a date & time...availability was good. Showed up on time and was done within an hour and five minutes.
The attendant, cashier and service rep. were all very helpful and courteous....a great experience!!
2016 Mercedes GLE
by Mjdesign from Springfield Virginia
March 20, 2018
Great SUV , handles very well , very comfortable , Great and snow or what roads ,Very luxurious, Head turner ,Great in gas, hate to let it go , need to downsize , My lost someone else’s game
Took my ML350 in for routine maintenance - great service!
Feel a little like Goldilocks.. just right at last
by The MA from Washington State
December 19, 2018
I looked (hard) at BMW X5, Infiniti QX60, Lexus GX460.... wasn't even thinking Mercedes! Bought the ML350.
I previously drove QX80 and was looking to down size. Have been driving big SUVs for 20 years and while I wanted something smaller didn't want to feel too short (height. )
We do a lot of highway driving on two lane roads. The size and height of previous vehicles was very important to me.
I am really happy with my choice. Very quiet, smooth, comfortable and beautiful. I don't feel cramped and now wondering why I waited so long to move on from monster SUVs.
I actually sat in my car talking to a neighbor the other day, she was in a Tahoe... she was only slightly taller than me....really happy with my choice.
About my other prospects: X5 far and away the zippiest, Lexus very solid and comfortable but a little stiff; QX 60 was well appointed but can't hold a candle to its bigger brother in comfort or quiet.
The ML 350 and its successor GLE 350 are just about perfect.
James Taylor and Almin Alisa went out of their way to accommodate me both in timing and in my needs. The Trade-in process was smooth, and I felt they were generous in their offer. The purchase of my new vehicle what expedited in a smooth matter, and I left with a vehicle I am thrilled to own. Although it was past closing when the paperwork was completed, Almin took extra time to ensure I was educated on the features of my car, set up my phone, filled my tank full of gas and ran the vehicle through the car wash. This was the best car purchasing experience I have had, and I would recommend this dealership with confidence.
It was perfect.
by Sunny from Los Angeles California
July 1, 2018
Very pleased with vehicle. Reliable and elegant everywhere we went in it got complimented! The process was easy and relaxing. No hassle and stress free. Very Happy with the vehicle! I would recommend family & friends una heartbeat. THANKYOU
All good, as usual. However: this is the 1st time I received a car wash with my service. I loved that, and even wondered previously why a place like Mercedes wouldn't include car washes, as many lower level dealerships do. This is my 3rd service there, but the 1st time I received a car wash.
This vehicle meets all the options and comfort I was looking for and very reasonable in price. Would recommend this vehicle to someone else and I would purchase another one....this is the second Mercedes Benz we have owned.
The service center staff Kevin Posse very professional and personable. After I left and noticed the brake lamp function light still came on after they replaced the socket. I returned to Park Place (Kevin was at lunch) and Ken made sure before I left everything was in order all they needed to do was replace the bulb! Also your shuttle driver Dawn is very prompt and courteous. Thank you Trisha for my paperwork always ready and in order!
Superb Quality and Performance
by Wil1liam from Beaver Crossing, Nebraska
January 8, 2019
Build quality and reliability is exceptional. Superb all around performance with the AMG Sport Package and comfort. The E Class is the quintessential Mercedes Benz.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.