A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
One of the small vehicle I had
by Erik Mitsubishi RVR from weyburn
August 16, 2018
This vehicle was actually an RVR but since they were totally the as an outlander sport in USA.But it is an RVR here in Canada.This is way perfect for a small fanily.Great for winter driving and fuel consumption was so cheap.This is a way to go small Suv.
I had my 2018 GMC Sierra in for service and need to have an additional key made for the vehicle. I had inquired previously about it and was told it was in the neighborhood of $60-70 dollars. This was pricey but fine. However when checking out, I was informed it would be $131 dollars. I had to one full hour of labor to make one key. I find this outrageous and totally unacceptable. I have serious doubts that I will return for service any further. I understand they have to set up the computer to cut the new style keys, but give me a break, one hour of labor! Thanks and guess I will see you another time.
This Car is so DARN good!!!
by Star Creator from Gary
August 6, 2018
I was a new owner of this MITSUBISHI car I drove out of town , i shopped for a while came out their was a BLIZZARD. I wanted to faint their was no one with me. I ran to the car got in panicked some more this is a new car to me i do not know where all the switches are lights etc. so i called my son he said i do not no anything about your car but he said he will stay on the phone. I drove out the parking lot all of a sudden lights came on automatically i was relieved some but what about the ice and the snow coming down. I got on the highway it took control over that blizzard. I am not scared to drive in bad weather in that car!!!
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