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We had a great experience at Crown! Our sales person Rafael went above and beyond to made sure I found the wrangler I’ve been looking for to a T. He made sure my family and I felt comfortable, never pressured to make a purchase. As well as our financial rep I forgot his name but he was Salvadorian. We would definitely recommend this dealership for their customer service and variety of cars on the lot!

Made the process quick and easy. Tim was very willing to help within my budget. He also helped me get my insurance connected when we were struggling. Thanks again!

Paul Falciglia was a true pleasure to work with. We plan to come back and lease with him at Route 1 for many years to come!

My wife and I decided I needed a used car December 12th 2019 Sands was the only place we were going but didn't want to share that information when we walked in I guess sometimes you need to keep people guessing. You know my wife and I have bought many new cars and it was the keep you here for 6 hours,disappear with registration,we can't give you numbers unless you commit to buy game. Well completely different was greeted by Greg a salesman ask what I was looking for we told he he graciously walked outside started the car came back in gathered so simple information at this point they had our business didn't show hand just yet Greg stated car was warm we would all take a ride. Closing the deal was actually pretty fast he presented Matt the sales manager paperwork Greg came back and said car is yours ,I mean it wasn't longer then 3-5 minutes from when Matt ran my wife's credit we had decision with amazing intrest rate. We were passed on to Rose a real sweetheart who had the wonderful job of taking care of all the paperwork God Bless Her, we chose to add gap insurance and I think with used cars an extended warranty doesn't hurt either take it from me I always get used the wife gets new lol.Rose spent maybe 30-45 minutes if that and I walked around thanked Matt,and Greg for making this the best experience ever. My only regret is I didn't realize they had 3 lots until the following day with so many used cars I may have bought something different and spent more but I'm happy. To all who helped us have a blessed holiday and my wife and I will be back to trade her car in on a new one.

Charlie is the best! He is honest and down to earth. Car buying process was quick and easy. Charlie is our go to guy! We followed him from another dealership.

Had a great buying experience. My sales guy Dave was friendly, helpful and not pushy. I was in contact with him over a 3 month period before pulling the trigger. I brought outside financing to the table and experienced some issues with my bank. Rich (the finance guy) was helpful to find options and again not pushy. I got a great deal on a beautiful Grand Wagoneer! I would definitely recommend Key!

They just got a Jeep in on trade and were able to deliver it the same day we looked at it. Terry is a great salesman and a pleasure to work with. I recommend him and Don Miller Chrysler for a great buying experience.

Great service. They always have a package deal for oil changes. I feel like the service is fast. Saturdays are a little busy but other than that, no issues.

Paul was great to work with! My previous car got totaled and I only had a few days to find something new that I liked and was in my price range. The staff there were all so pleasant and helpful. They did whatever they could to make sure that I was happy with the car I chose and got me a monthly payment that worked for me. I love my new Jeep and would recommend them for anyone’s future purchase.

I have to say that each and every time I visit Lithia CJDR of the Tri-Cities is ALWAYS a Pleasant Experience. The Service Dept; Oscar, Dexia, Austin, and Miguel, are always pleasant, they always greet us and remember us as we bring in our vehicles for their regular maintenance. Sales Dept; Lolo Lopez; BEST D--- Salesperson We have ever met. (My husband and I have purchased 25 vehicles thru the last 40 years) Lolo is and will be the only Salesperson we will recommend to any one who asks! He is not pushy, not annoying, nor is he a hoverer. Lolo is very amicable and a down home person. Sales Finance: Brian and Ivan, very conscientious and caring during our interaction of signing of contracts and going over the financing. Brian and Ivan called me the very next day to see if everything was going well with my new vehicle and if I had any concerns. I did have a couple of concerns relating to the charging of the vehicle (not related to them or Lithia).They listened to my concerns and were able to offer suggestions. Over all, Lithia of the Tri-Cities have loyal customers indefinitely.

I would like to thank Matt McMenamin for making my used car buying experience a very positive one. I’m so happy with my selection. He’s a class act and a man of his word. I wish I knew more people in the area to recommend his dealership. Also I wanted to praise the gentleman in service for getting the car ready for pick up. Thanks again Matt.

Stopped in after 5pm and Jason was very kind & helpful. He helped solve courtesy light question.

We just leased a 2021 Compass Trailhawk for my daughter. Brian Misawa did a great job and worked very hard to get us the right car. He was very knowledgeable about the different trims and packages. The lease process went very smoothly. I would definitely use them again.

Cesar in service is a great asset. He makes sure you don't do unnecessary work and the work needed to stay safe. He has even answered my text on his day off to let me know if it was safe to drive my car to service versus having it towed given lights that had come on.

Jeff Azar made the process very easy and straight-forward. He did a great job and was very attentive. They gave us an excellent deal on the vehicle, plus the vehicle is very nice.

My overall experience was excellent, considering I have not been in the market to purchase a vehicle for over 10 yrs. Pleased with my purchase.

I recently shopped for a 2020 challenger sxt. I was very satisfied with everything and hope to come back one day to make another purchase. Thanks to Pete Serrano, Brandon Rice, and Chris Bayne for allowing me to purchase my dream vehicle.

KYLE MCDUFFIE Was amazing. Give that man a raise. He was kind, professional, knew everything and yet he was calm. Explained everything. We all need a Kyle in every dealership across the globe. Thank you Kyle. My family loves you.