I have purchased vehicles and have had them serviced with katterheinrich. They come to my work and pickup my vehicles. So I don't need to miss any work. They have great prices and are always happy to see me.
I have bought four cars through this dealership, and they have always done a great job from the beginning to the end. Drive through their lot and check out the huge selection of inventory! Ask for Jim Hendricks, for a great deal!!
I've been in the market for a used vehicle for some time, although I've been very picky with what I want Clay Elking hasn't given up on me! He always greets me with a smile and answers all my questions! The dealership is always very clean and presentable!
I went to buds in St. Mary’s Ohio looking for a newer used truck and Jim Hendricks really delivered. I was very happy with my first purchase I came back 2 years later and purchased a used duramax. I am very happy with my purchase and Jim’s dedication to find me the truck I wanted. He is very professional and was willing to work with me around my work schedule and financial status.
We purchased a Chevy Trax . This vehicle is use to keep miles off our other vehicles and get better gas mileage, so far it has done great. Getting 33-40 miles to the gallon. We are very happy with this new vehicle.
Way better experience than the last few vehicles that I bought from other new car stores. They actually sold the truck for what they had advertised! Nothing added on at the end of the deal, no pressure on the purchase of the truck, and a fair price for my trade first time around. Very happy with this place, I will be buying my next vehicle from them!
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
We had a Ford Fusion that we had serviced at Wapak. It was such a pleasant experience that when it was time to buy a new vehicle we went back and leased a new truck. Another great experience. We were very happy with the deal they gave us. Family owned business, great to work with. I wouldn't go anywhere else.
I purchased a 2017 Focus at Wapak Ford, Jodie was great to work with and the sales process was so easy, I was in and out within an hour. My vehicle had to be located and they did that within 2 days, I am very happy with my experience at Wapak Ford. I will recommend them and buy again from the.
My wife and I were greeted as soon as we walked in the door. We asked to see Steve Morrison who we have dealt with in the past. We informed Steve that we were looking to buy a 2019 Cadillac XTS. We discussed with him the color and the options that we wanted. He attempted to locate a car matching what we wanted but was unable to locate one in the area. We wound up ordering one from the factory. We took possession of the car 11/30. The color actually looked better on the car in person. Needless to say we are more than happy with the service at Lima Auto Mall
Our experience at The Lima Auto Mall was GREAT!!!!!!
by maparex from DealerRater.com
December 4, 2018
For not working there too long Destiny Askins was very thorough in explaining everything about our new Equinox, and helped my understanding of all of the instruments. My wife and I were very pleased with Destiny and Ryan Swaney. You all have a very Merry Christmas and a very Happy New Year, I am sure we will with our new used car. Thank you very much, Janice and Daniel Rex
Met salesman Mark Youngpeter and told he could compete by matching on line pricing from Dayton dealers and he did better. I wanted to keep my business close to home and the transaction was painless and top notch. They provided free tank of gas ,mud guards where most get you for $200 and 24 months up to 5 free oil changes and free drive through car washes above 40 Fahrenheit. I was very impressed!! Allan Nott provides a free tech guy BRYSON BJORNSTAD who setup my personal car preferences and offered returns for additional help. If you are not tech savvy that is a huge help. Additionally, if you have CDs he will burn them on flash drives since CD players are not available. I recommend this dealership and they had a nice selection and I found trim and color I wanted.
Kevin Lindeman took the time to answer all our questions and was very professional. This was one of the best car buying experiences we have ever had. No pressure and gave us time to make our decision. Really appreciate that. Will definitely recommend Kevin and Raabe Ford to others.
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