Good experience. Good dealership.
May 31, 2018
I was looking for a small SUV with a manual transmission. By-pass had a 2012 Jeep Patriot that fit the bill. I test drove the Jeep and liked it, but By-pass wouldn't budge on the price. To be fair, it was priced right, I just wanted a lower price! I waited nearly a month and the price finally came down. I then called and applied for credit over the phone (I live over an hour from the dealership). I told By-Pass what payment terms I was looking for and they came through. Nearly everything was done over the phone. I drove down and signed all the paperwork and drove off in under an hour. All the staff I dealt with (and it's a small staff) were kind and helpful. I will say, however, that the gentleman who handled the finance end of things was, unlike everyone else, your typical dealership employee...pushing extended warranties and GAP insurance, etc. He didn't just ask if I'd like any of the extras, he pushed them. I don't like pushy. When I turned the GAP coverage down the second time, he said that since it was the end of the month he'd REALLY like to get one more sale in...and then when I turned it down the third time he said something to the effect of, "You're killing me...." I didn't want (and didn't need) GAP. I didn't mind saying no over and over...but another customer who wasn't so determined would have caved under the pushing. In any case, aside from the finance person, I had a great experience with By-Pass motors and will definitely look there again when it's time to get another car. Do your research, decide what you want and what you're willing to pay, set boundaries for yourself, and don't let anyone (finance managers included) pressure you into anything you don't want or are not prepared for. By-Pass Motors has a good selection of vehicles and competative prices and will put their best effort behind helping customers get what they want. Just don't expect them to budge on what are usually already pretty good prices.