Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
Pathfinder Platinum Edition
by Lynn S. from Elgin, IL
December 29, 2018
This 8 passenger SUV comes standard with everything you need for an active lifestyle. Add the optional tent and towing package for the ultimate recreational experience. Excellent value.
We were shopping for a newer low mileage truck and Hess Auto Sales had exactly what suited our needs. It was very refreshing to transact a purchase without encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Sales
It was the most prescious and most reliable car .
by Paul from Saint Petersburg
January 7, 2019
I wouldnt give it up for the world. I love my sentra. I dont care about mercedes. My sentra is my mercedes. My sentra will never die. I love it.
My wife Lindsay and I had been looking for a car for months. Numerous issues with multiple unnamed dealers. All the other dealerships were pushy, rude or just plain not listening. We have known what we wanted for a while and no one had what we wanted for the price we wanted to pay!
Then today we found the car we wanted online and it turned out to be at Hess Auto Agency. Eric Hess was great! He was friendly, polite, and easy to talk to. My wife and I felt quite comfortable there and did not feel any pressure. We bought our awesome new 2016 Dodge Durango today for exactly the price we wanted. Eric worked with us and walked us through all the ins and outs.
I highly recommend this dealership for a no hassle and great experience. Eric was great!
Keith & Lindsay Rea
Very reliable car
by Grandmama from Victoria,b.c
January 12, 2019
This is the first suv our family has ever owned. Very impressed by the way it drives. Its safe,reliable and suits our needs.we love it.
We dealt with Eric Hess when we recently purchased a white 2014 Camry, and had a wonderful experience. They are hands down the most helpful and most courteous people we dealt with while looking for a car. They were upfront and informative throughout the process, and never pressured us into doing anything. They let you drive the cars without coming along so you can actually discus amongst yourselves without having to try and be polite to salesman. I couldn't recommend this dealership more to anyone looking to buy a high quality used car in Quincy.
This is my 3rd Altima.
by Mike K from Brandon, South Dakota
December 31, 2018
The car surpasses all my expectations with reliability and fuel mileage. I average 60, 000 miles per year, and get 35mpg in winter, and 40mpg in summer months. Rotate tires, change oil, never a issue and has a high trade in value at 90,000 miles..
We have purchased a dozen vehicles over the years from Gary, Kirk and now Eric. We have always been treated with the utmost respect and they listen to our wants. If you want the truth from a dealership, we recommend the Hess Auto agency. If they don't have what you are looking for, they will find it. Honest shop!!
Great American value
by Mighty Titan from Andover, Minnesota
December 28, 2018
It is very sound, gas mileage suffers slightly. It Serves me well Around our family ranch. We should have Apple CarPlay, that will be in the 2019 model I’m
I cannot recommend this dealership and their family enough! Literally, in under 48 hours, I drove off an extremely satisfied customer! I started the process, casually browsing their website. It is one of the best organized & easiest sites to navigate. I made a call Monday morning, again casual, no real expectations. There were hurdles & hoops, and all were maneuvered with absolute ease, thanks to the help & diligence of Eric Hess! My questions were answered (no matter how mundane) & assistance was offered on every possible avenue. I honestly feel all I did was test drive the vehicle & sign papers! I am still in a mild state of shock that I just bought a beautiful 2006 Ford Escape, that looks new & have a 3 year phenomenal warranty to boot. You simply will not find a better dealership to work with! I highly recommend Hess Auto Agency! Thank you Eric!
by FrontierDan from Atlanta, GA
January 13, 2019
Bought this truck in Feb of 2016 and so it's almost 3 years old. Pro-4x package. Great truck. Rides great, handles well, no problems, perfect size. I've owned Ford trucks, Dodge Ram, Chevy Silverado, and Toyota Tacoma, all good trucks, but overall this is the best truck purchase I have made. My last truck was the Tacoma, and looked hard at them again, but the price and low seating position made me lean toward the Frontier, and I'm glad I did. Great truck.
So I stopped into Shottenkirk Chevrolet after checking around on different websites and receiving a call from a salesman (which is kind of sneaky you having to give your phone number and contact information to just LOOK at the price of a vehicle) I went to the dealership the following afternoon when I got off of work and was there for about 3 hours which included a test drive. I did NOT purchase the vehicle that night because one, they were not close enough to MY bottom dollar per month and the interest rates were way too high. So, I told them that I wanted the truck, but did NOT need the truck and if they can't get even CLOSE to what I am willing to pay I am leaving. Well, the next day, I went back after work and they did JUST that! They got well within my price range and my interest rate after MULTIPLE calls to several financial institutions. Needless to say I am VERY happy. The only problem I had after my purchase was I needed to immediately fill the tank because it was close to empty. I am hoping that today when I go back, that they can at least give me a voucher as I should NOT have had to fill up right after purchasing the vehicle, it should have had a free tank with my purchase. I found that out after speaking to the GM at Shottenkirk Toyota a few days after my purchase.
Most reliable car I’ve ever owned
by MissingMyAltima from Hampton, GA
January 4, 2019
This car meet all my needs!! In the 4 yrs I never had a single service issue outside of normal service things. It just lost its value really fast which is the only reason I traded it.
I searched all over the internet for a low-mileage used Impala. We drove from Kansas City because Shottenkirk had the best selection of what I was looking for. Our salesman Shannon was honest, respectful and didn't fool around playing games. Gave us their bottom line price right away and saved a bunch of back and forth haggling which I dislike. This dealership truly exemplifies "drive a little, save a lot." It was a very pleasant buying experience.
reliable during winter season
by jahlove from grande prairie, alberta
January 11, 2019
it is a very spacious car good for families and very reliable during winter specially it is all wheel drive and it has fuel economy
Trina is awesome in the service department. She knows my name, gets me in for an appointment within 1 or 2 days, works with me to describe the problem with my car, always calls right away when she knows what the problem is and the costs and calls me as soon as my car is ready for pick up.
Official Soccer Dad Status!
by PIARTECH from Chicago, IL
January 9, 2019
Plenty of space and I like the power and ambient lighting. Paint color is a nice touch and the rims are a neat design. I will definitely return to dealership when I consider my next purchase.
Internet Sales Mgr. and Salesperson were fantastic. Buying process was good with one exception. Finance Mgr. spent 20 minutes trying to sell me an extended warranty when I stated at the outset that I usually keep a car less than 5 years and factory warranty covers all of my needs. Extra 12 mo./15K miles on select items (tire damage, window chips, wheel damage, and lost/stolen key fob) are covered with no extra fees. A very pleasant surprise!!!!!! I hope I never need to take advantage of this benefit.
by Norma from Syracuse, NY
January 8, 2019
This is the second Nissan I have own Ed. The first was an Altima and I loved that car so I returned to Nissan and bought the Maxima. I equally love the Maxima. I'm a Nissan customer for the long haul!
Amazing people very friendly did everything they can to help us get our new car. Didn’t take me long at all and they were very professional. Thank you guys keep up the good work.
Upgraded my mommy car!
by ShaunaMS from Lakewood Ranch
January 14, 2019
Love my Pathfinder! We needed a bigger car with the 3rd row and the Nissan Pathfinder meets all our needs. USB ports, easy to use display screen, lots of cup holders and rear plugs for powering multiple divices. Lots of room with all seats laid down. Big engine for those needing power and great on gas mileage.
I've traveled some 300 miles from Chicago to pick up a truck from Shottenkirk's. I had a good feeling about this deal simply based on couple of phone conversations. They've been holding my truck for me based on given word, picked me up from the train, offered a hot lunch. I'm absolutely happy with level of attention given to me as well as quick and professional handling of all purchase related procedures. Would definitely recommend.
It drives great.
by KennyAkim from Alberta
December 23, 2018
Great car with plenty of legroom, spacious and comfy. Very pleased with it so far and my family loves this car. Its my second Nissan car.
My wife and I recently purchased a 2005 Scion with the help Jeremy Anderson. The purchasing process was made easy and smooth with Jeremy's excellent customer service skills! Thanks again for all your help!! We love the vehicle.
Used faulty power steering pump
by Dissatisfied from Red deer Alberta
January 14, 2019
Power steering is loud and whining but Nissan says it is normal noise. Changed to different power steering pump in2018 but won’t replace 2017 pump
In my role with the City of Quincy, I’m frequently frustrated by our inability to reward our taxpayers by buying locally...I’m very proud today to look at a purchase order for two new Police vehicles being purchased at Gem City Ford. Quoting from the letter from our PD to the committee, “...for many reasons t vehicle) most liked by our officers”
The cherry on top of the sundae is that we get them frquincyom Gem City Ford!!!
Affordable and Reliable
by Rose from Brooklyn NY
January 2, 2019
Car is stylish, reliable and affordable and good on gas. Car is built to endure wind speeds driving on the high way. Car has bluetooth and different modes you can put the car in depending on environment.
my sealer was a great person he help worked on getting the truck i truly wonted it was my first time buying a new truck and it went so great that when i do have to get a nutter one i now just were to go to the people that will be honest to me and truly do try to get the truck u wont i had a great time with them. thanks Shottenkirk Toyota
A trustworthy car
by AMG from Tampa, FL
January 13, 2019
From the point I took possession of this car it has been completely dependable. Ours is a basic version of this car, but it works nicely for us.
If you are looking to get into a new or used car, you need to talk to this guy. RICHARD SANTIAGO. This guy will bend over backwards to get you the deal you want. We purchased a 2014 Dodge Caravan from them. We told him the payments we wanted, and my wife was dead set on them. Don't know how he did it, but he must be related to David Copperfield or something, we walked out of the dealership with the vehicle we wanted and felt good about the whole transaction. He actually made me realize that there are decent car salesmen still around. Thank you Richard Santiago.
by John Kendrick from Gulfport MS
January 11, 2019
We have an empty nest and this is a great car for traveling, excellent gas mileage, great price. The amenities and versatility are top of the line. Hook on Nissan.
Martin made this buying experience comfortable and fun and was very personable. He didn't high pressure us, but he did point out all the wonderful things about the Toyota we were interested in. He was patient in answering all of our questions and treated us like we were his only customers. He did not get in a hurry and stayed late the day we bought the car so we could finish the deal and drive it home that night. David in the finance department was also very pleasant and friendly and extremely efficient. The manager introduced himself to us and made sure we were having a good buying experience.
Love our Pathfinder!
by Mike & Steph from Dallas
January 7, 2019
Purchased as a fan vehicle for trips, pulling a small trailer, and still wanted great features and styling and our Pathfinder delivers all and then some!
For the first time ever, i was treated with respect as a woman buying a vehicle at shottenkirk Toyota! I really appreciated the kindness and respect they showed me thru the whole buying process. They were very nice. Even offered me snacks lol. Thank you for everything jeremy!
Great Value for the Money
by MAK from Hazelwood, MO
January 8, 2019
I drive 71 miles one way to work 5 days a weeks and was in need of a fuel efficient car. The value of the money for the car. Only had for 3 days but overall great car.
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