Best car purchase experience I've had
October 6, 2018
Best car purchase experience I've had, thanks Steve Olivieri and crew! I'd recommend this dealer to anybody, and they'll be the first place I go next time I need to buy a car, even though there must be 100 dealers closer to my home. Access Auto Sales was one of only two dealers in the greater LA area advertising the SUV we wanted at a price we could afford (roughly $5K below Blue Book value). The other was a major franchise dealer and close by, so I was going to go there--until I started reading customer reviews. So many auto dealers are con artists! But Access Auto had a 5 star review average, so we made the 1 hour drive to Apple Valley. Best decision I've made in a long time. When we arrived, the vehicle had just been unloaded from the truck--hadn't yet been washed, mechanically checked, or anything. Steve and his staff immediately rushed to get those things done for us while we waited in town. Once everything was checked out, the purchase process was quick, easy, pleasant, and pressure-free. Because we had come a long way we needed to take the car the same day, although they hadn't had time to get it in showroom condition, so we arranged for me to bring it back the following week for a full detail, extra service items, and ding removal at the dealer's expense. With all this done the vehicle looks brand new.
As Steve explained to me, they sell only the best near-new vehicles. If their mechanical check reveals problems then they send the vehicle back. Their prices are low but no-haggle. There are no unexpected charges or hard sell. I chose to purchase an extended warranty because it sounded like a good deal, but that was it. It was easy using my credit union financing. Steve and his employees are lovely, friendly, helpful people. They don't just want to sell you a car: they want to make you a lifetime customer, and they know that the way to do that is to treat you right. Car dealers like this are hard to find.