Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
THIS IS MY 5TH NEW TRUCK PURCHASE FROM TED & BILLY & JORDAN AT ALFRED MATHEWS IN MODESTO. I USE MY TRUCKS TO PULL A 30 FOOT HORSETRAILER, SO THIS TIME I PURCHASED A 2016 4X4 DENALI DIESEL DUALLY, AS USUAL THE STAFF TOOK EXTRA CARE AND TIME TO SHOW ME THE BENEFITS OF THIS AMAZING TRUCK. THIS DEALERSHIPS OWNER PAUL HAS DONE AN AMAZING JOB HIRING THE MOST KNOWLEDGABLE STAFF AND MAKING THE DEALERSHIP LOOK AMAZING AND COMFORTABLE. THE SERVICE DEPARTMENT JASON AND CREW ARE AWSOME AS WELL.. THANKYOU ALL VERY MUCH OWNER PROTINT WINDOWTINTING & MODESTO GLASS GLEN KEENOM
It was my first time buying a car and it was a great experience I was not pressured in to buying car by the salesperson or dealer they were straight forward with me I was helped in everyone way needed to be thanks to Thalton Allen from Alfred Matthews GMC! Thank you and I do recommend this dealer!
Our service manager, Nick Trejo, was excellent: very professional, knowledgeable and courteous. The repairs were completed in a timely manner. I would certainly recommend this dealership to other people.
I have purchased a 2014 Chrysler van in August 2014, and I have a 2016 Charger and 2001 Dakota, which recently required repair when MIL light showed,
the on line apt feature at dealer malfunctioned, ( it happens). I showed up for what I thought was a confirmed apt, not so. But Gurtej Dhillon set me up and as always fast, courteous, reliable service. Gurtej is one of the reasons I keep coming back
Purchased a 2015 Jeep and didn't have to play the games other dealerships love to play. Sales staff was excellent, friendly, and knowledgeable. I was made to feel comfortable and not pressured. Great follow up after my purchase to see if I was happy or had any concerns. I'll be sending all my friends and relatives to this dealership before any other.
Tim and Xavier in the service dept. are THE best!! They both go above and beyond for their customers. I would highly recommend Stockton Hyundai for service with these two individuals.
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