August 9, 2018
My husband and I went in last Saturday to look at a 2011 Hyundai Accent with fairly low mileage. Even though I work in banking and was able to provide our own financing (likely at a higher APR), Jim wanted to get the best deal for us. We didn't experience any pressure aside from them stating we could leave a $500 non-refundable deposit to secure the vehicle (while we left to fill out the financing paperwork) - we might have done that under other circumstances, but since this was new to us, we did not want to be in any uncomfortable position, and they understood. This was our first time purchasing a car, so that was nerve-wracking enough, but after taking the car home, it completely shut off at a red light - twice. We were super-apprehensive but called Jim to let him know, and he told us to bring it back to have the mechanic take a look at it. It turns out that it was the crankshaft sensor, and they had the vehicle fixed and ready to go the same day we dropped it off. Some dealers might have said, "your purchase, your problem," but we appreciated that they really do "stand by their cars," as their website says. The car was detailed and cleaned (although the previous owner clearly did not take care of the interior, as there are stains and scratches throughout - but that's what seat covers are for, I suppose!) and we are hoping to get many years out of it! It was a very quick and simple process, and we do appreciate the quick attention to our problem.