Brought in my F150 for oil change. I received good service from the rep that checked the vehicle in and was on my way quickly. The only reason I did not set this review at 5 stars is that no one in the Service Department went over my vehicle status with me upon pick up. For numerous years after purchasing this vehicle, it was standard practice to have a service rep review the vehicle status upon pick up. You guys are still doing a good job but for a while, you were doing a 'great job'.
As usual, work at Kendall Ford of Wasilla was done properly, and in a timely manner. To date, we've never experienced any mistakes in the maintenance of the 3 vehicles we've purchased form them, and the several free oil changes you get when buying a good used vehicle is certainly appreciated.
I had an enjoyable buying experience dealing with Bill Ingle at Kendall Ford. He presented a few F 150's to me and explained all of the functions and differences between trim levels. He located and arranged transfer of my new F 150 from the Anchorage store to satisfy my color choice. The Ford Edge I traded in served me very well and I'm sure the new F 150 will too.
You guys found a truck for us in our price range.
I’m a director person, I gather info then a make decision off facts, not emotions. My emotional side was getting catered to more. There’s is some of us that aren’t going to felling love with a object.
Briana was excellent to work with! She worked hard to met my needs, explained everything every step if the way and worked everything out while staying within my budget. I have one more issue to take care of on my Focus but couldn't afford to do it now. Bri got the price reduced and said to come in whenever I'm ready. I told her it could be a few months and she said no problem, whenever I'm ready. Now that's service!
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