Great experience (despite hiccups) with a used Ford truck.
November 5, 2018
I was in the market for a used truck, and local inventory showed several at various dealerships/used car lots. After a bit of looking around, I found the vehicle I wanted at Anchorage Chrysler. James McMullian was my salesman, a 40+ year auto sales veteran, and he certainly knows this business. James communicated with me by e-mail prior to me coming down to the dealership, looked the vehicle over with me and accompanied me on a test drive. We made a deal that evening. I also worked with Travis Richardson (his sales manager) and Dennis Trent (the general sales manager) to resolve a couple problems that came up during the sales/inspection process. Both were easy to work with and made sure the issues were immediately resolved. Completing the sales paperwork was a quick and painless process and they had me in and out in abut 30 minutes. The vehicle is great. The condition was as I expected it to be and it will serve me well for many years to come. If they had another vehicle I wanted at their dealership, I would buy from them again. Update 8/2017: 7,000 miles after purchasing, the truck blew a head gasket, is no longer driveable and I'm looking at a labor-intensive $3,000 repair. I contacted Dennis and he worked with me to take the vehicle back on trade at a fair price, and made me a great deal on a new vehicle. Top marks for Anchorage Chrysler for their customer service. Things don't always go smoothly, but it's very telling how a business resolves problems and complaints. When resolving my issues, Anchorage Chrysler acted with integrity and worked diligently to ensure that I was satisfied with my purchase and experience at their dealership. It's rare to see that kind of follow-through these days.