Our salesman Brandon Raap was excellent and very knowledgeable. We felt very comfortable at this dealership and were treated fairly. All promises were kept and the Manager was very courteous. Overall this was an exceptional experience and we will definitely purchase from this dealership again.
Awesome car buying experience!! Ethan is the best!
by Grace from Tustin, CA
October 4, 2017
I bought a car yesterday from Topline Automotive and I am very happy with it! My experience with Topline and their staff has been top notch from the beginning. I had been looking to buy a used BMW for 5 years now, and due to unforeseen circumstances I was looking to buy one within the month. I did my research and did my numbers, and found 3 really good deals. I checked out the other cars and dealers in Orange County and had my friend also run numbers on her end.
I expressed interest in the car I found at Topline and called to see when I could check it out. The manager/director, Ethan Lam, helped me from start to finish. He was great! Not pushy or aggressive, very communicative, and super helpful. I filled out the online application they have on their website for financing and he found me such an awesome deal/rate, it was unbelievable. He went above and beyond and I am very happy with his efforts!
The quality of the cars that Topline has is impressive. The car I ended up buying looked really clean and well-maintained. There are extensive photos for every one of their vehicles available online, so there were no surprises. They have an extremely nice selection of used luxury cars that have been well-maintained and look brand new.
The car I chose runs beautifully and was such a good deal, it still feels unreal! I love my car!!! Thank you so much Ethan! I appreciate the awesome service and quality vehicle. Grateful!!!
Although I didn't end up purchasing a vehicle from STA, I'm happy to have discovered them. Jonathan took care of me right away, and allowed me to fully test the Cayenne GTS that drew me to the dealer.
Things to note -
This 3rd party dealer specializes in Porsche sales and repairs, that means they have a great inventory of older to newer Porsche's for sale and a full mechanic shop on site.
So why not 5 stars overall?
Well, unfortunately the GTS they had wasn't in the best shape and clearly needed some TLC before being shown for sale (car parts in the trunk, battery dead, ash tray stuck open). Now this could have been due to bad timing on my part but still - if you are going to specialize in Porsche sales and charge at the higher end of the cars value then the cars on the lot need to exude the German values the brand is known for. That being said I have my eyes on future offerings from this dealer and hope something wows me into a sale next time.
I found my sales person (Glen) to be very attentive and knowledgeable. He was personable, accessible, and worked late into a Friday evening to address our concerns. The dealership kindly accepted our offer knowing that they were accepting less than than the true value of the car. Every aspect of our purchase was A-plus. We did all of the transaction via telephone and shipped the car to Albuquerque. They were even kind enough to fix small wheel issues as good will. This was totally unexpected and greatly appreciated. This car was purchased for our son who is in college. He (we) hopes to hit it big in the film industry. He is a car nut and Beverly Hills Porsche will (and deserves) his future business. Thank you.
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