Calm in the storm following an auto accident.
November 6, 2018
Following a head-on collision with a drunk driver that left our car totaled, it was a blessing to be served by Chris Tugel. From the moment I stepped into the dealership he worked to find the best car for our family. He listened to what we were looking for, and went above and beyond to find it for us . . . and to get us the best deal possible! ***The only negative experience I have ever had at Sheboygan Auto Group (this is our 3rd time purchasing a vehicle at SAG, and we've recommended 2 family members who each purchased a new vehicle) was when I brought our Buick Envision back to be detailed and the receptionist who sits at the back of the showroom (in the window area) was incredibly rude. I simply asked if that was where to leave my keys and she rolled her eyes at me, huffed, and started flipping through papers. After looking for a few moments she side she'd take my key, but she had no idea when it would be done. I told her I had an appointment, and that I was told it would be done by 3:30pm. She responded that no one could tell me when it would be done, and I'd "just have to wait until someone called before the end of the day." I asked what time they closed and she replied, "the end of the day has always been 5pm, so wait for a call." I realize that this was the Friday before the Christmas and she was likely quite busy; however, she is the only person at Sheboygan Auto group that I have ever interacted with who left me feeling upset, frustrated, and not valued as a customer.