Alicia Thomas and her support staff provided an outstanding car buying experience for my wife and I. They were knowledgeable, kind, low/no pressure and fair with pricing. Alicia really brought the small town touch to a big city dealership. Thank you.
I needed a service on my 2013 Mazda3 and the service department completed quickly without compromising their professionalism. They were easy to talk to without being pressured to have things fixed that didn’t need fixed. All of my questions were answered by Matt Northey. I will be going back for my next service.
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
Moe spent over an hour going over everything in my car and showed me how things work. He was so polite and very knowledgeable. Kristin in finance had everything ready and was in and out in very little time. Both were very friendly and made me feel like the queen for the day. Thanks for an easy day buying a car !
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Kris and Joel in Blairstown have outstanding customer service and are AMAZING! We totaled a vehicle and within a couple of days they had us back on the road. They answered every question we had, treated us very fair, and continue to help us every way they can. I can go on and on about how happy we are with them and how smooth of a truck buying experience we had. If your looking to buy new or used i would choose this local small town dealer!
We found exactly what we were looking for at THYS in Blairstown. First made contact with Ryan via internet. After a couple e-mails we made the 100 mile drive and was not disappointed, we finalized the deal with Allen. Very friendly and relaxed transaction.
Earl and staff were all very helpful and accommodating. They provided timely responses to my questions via phone and e-mail without being aggressive and impatient. I appreciated their candor and dignity and the mature way they do business. J's has a professional office and approach. It was a pleasant experience to buy a car from this business in Manchester.
We have been looking for a 3/4 ton truck for a quite a while now! Saturday we spent the looking at different dealerships with no luck until we got to J's Auto! Scott was extremely helpful and the rest of the staff was fantastic! We ended up purchasing a truck and the buying process was hassle free! We love our new truck and highly recommend them!
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