I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
I purchased a Journey off of Randy McDonald. He was simply amazing person to work with. He helped answer every question that I had and he let me look around and shop for the right vehicle for me. I was happy with the care that he gave to me and my girlfriend he treated me like a real friend if not even a member of his family. I will continue to purchase vehicles off of randy and all of the PILSONS team.
I was a first time car buyer and was very nervous. Pilson was wonderful with that fact. They explained everything very well and made sure I understood everything. They knew I was on a budget and worked with it and was able to get the car that I really wanted.
True professionals who took care of the details and made the process a joy to experience. They handled every one my situational scenarios with ease and grace. There was never a time when I felt the least bit slighted, played, or patronized.
I drove away with a much better car and deal than I anticipated.
After calling at least a dozen different dealers comparing offers to trade in my camper and car that Pilson's would give me the best deal that I would find anywhere.
I'm so glad they didn't disappoint in any way.
I tried the rest and went with the best
Everyone at Pilson Auto Center Charleston made me feel valued, not only as a buyer, but as a person, Well Done to all !!
Pilson's has always taken the time to send cards and reminders over the years to let me know that they were always ready to do your very best whenever I wanted trade cars again.
They gave me what I wanted for my trade and did everything they could to ensure it was good for me and them I would recommend Shae Banning as the sales rep he was very personable professional and just an overall great guy to do business with.
I buy my cars from Pilsons in charleston Ill, and have always had great customer service from the sales team and finance team... Recently I purchased my second Lincoln MKS from Travis Stanfield and I have to say he went above and beyond to find me this car. You can be assured when you walk into Pilsons you will always see the whole staff smiling and ready to help you out.. The General Manager John has always treated me very well and has done an amazing job building the team he has in Charleston
Randy McDonald from Charleston helped me out before and after the sale. Chris Whitley was a very nice guy also. Everyone was real polite and nice and no complaints. If I knew anyone I would tell them to go to Pilsons!
I stopped in unexpectedly because I saw an amazing Jeep that I just had to have! The Salesman, Travis, was great to work with. Several months later when I switched from hard top to soft top I found that I was missing 3 very important parts to soft top. I called Travis and he researched my issue and handled everything to ensure it was all resolved. Very Satisfied!
I recently purchased my first vehicle at Roy Schmidt Honda and I couldn’t be happier with my experience! Jake Hotze was the salesman I worked with and he went above and beyond to find me a vehicle that best fit my needs and more! Jake along with the rest of the Roy Schmidt Honda staff was very knowledgeable, informative, and upfront about their vehicles and what they had to offer. After finding the vehicle I wanted, Ben Rohlfing helped me with my financing options and thoroughly walked me through every step of the way making everything very clear. What I expected to be an overwhelming experience turned out to be very straightforward and easy. Thank you for being so welcoming and patient and making me a first time vehicle owner. I look forward to doing more business with you guys!
Always friendly and very speedy repairs! The service department was great when I had my escape towed in due to lack of power steering! It was fixed in two days! This includes the weekend since it was late Friday night!
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