I found a car online and Gayle helped me with everything through email, which was the most convenient for me. It was a 4 hour drive for me and Gayle answered questions, took additional pictures and was able to give me a total cost upfront to help me decide if it was what I was looking for. He was very straightforward, honest and there was no hidden fees! When we arrived, the car was in better condition than I even expected, the tires were like new!
Highly recommend this dealer and Gayle, especially for people coming from a distance. No Games! All pricing and financing was confirmed before arrival. Car was accurately depicted. Was a pleasurable buying experience and was only there about an hour for the test drive and to sign paperwork. More dealers should be this easy! A++Thanks again!
Bought a 2014 Ford Explorer on 01/05/2018, within 1 day had a plastic piece fly off the vehicle as I'm driving down the road. Called and text the sales guy, Brian Stout and explained what happened. His response was text me pictures of the vehicle.I waited 5 hours for him to respond. When he did he stated he would have to ask the sales manager. When I didn't hear back from him after 5 hours I called and stated if the parts are not fixed I'll be returning the vehicle. This got a response back from Brian that the sales manager agreed to fix the part.
Schedule an appointment for items to be repaired on 01/15/18 and was told we could pick-up car the next day. Received a call 4 hours later that car was ready.
Once we arrived the Service manager was very rude and unprofessional. Just handed us the keys and pointed outside "saying car is parked out there" We went searching for the car and had to set off the emergency alarm on the button to find the vehicle. Inspected the vehicle and found the part they replaced still was not fixed. Went inside and they stated this is a common problem and will send someone outside to look.
Guy came out looked at the vehicle and he too stated this is a common problem with the Ford vehicle's and they "just were not put together correctly" I'll need to bring the vehicle inside to fix it.
My husband and myself walked back inside the service desk and we waited for about 4 minutes then had to walk up and ask someone if there was a placed to sit while we wait. They pointed around the corner and stayed "yes in there".
The service all together was very poor and unprofessional! I have already told friends and family do not go to Ford City for a new vehicle and/or have any service done there.
Great experience buying my new (to me) truck here. I looked for months to find the exact vehicle I wanted, down to the color, trim level and mileage. I live a few hours away, so I was wanting to get as many details as possible nailed down prior to making the trip to see the car. Adrian was very accommodating of my various requests- additional pictures, vehicle history report, service documentation, etc. Everything was accurately represented when I finally saw the car in person - No hidden surprises. Closing the deal with Tim and Dan was very straightforward and issue-free. I could not be happier with my vehicle and the buying process.
Everything went very well from my initial online inquiry to Brian Stout about the new F250 to making the final deal including my trade of my 2012 Ram. The paperwork process at the dealer was exceptionally easy and one of the nicest purchase experiences I have ever had for a new vehicle. I typically purchase on average 1 new vehicle every year for our family of 5 and I wish every dealer I have dealt with created as positive of an experience as Champaign Ford City. Because of the entire experience from start to finish it was well worth my 6-hour round trip! That's saying something positive about a dealership! Thank you Champaign Ford City in Champaign IL.
Bought my new 2016 Lincoln MKX from Ford City and I love it! They made everything very easy and found the perfect car. The went and got it in Nebraska! Cody Warmoth was my salesman and I would highly recommend him to anyone wanting a enjoyable car buying experience.
Cody Warmoth found exactly what I wanted. A 2012 Dodge Ram that was in great shape. He was easy to work with and even delivered the truck personally from 2 hours away! I would recommend Cody and Ford City to anyone.
Worked with Chuck is Sales who did a great job of getting me all the information I needed to make my buying decision. I drove 3 hours to pick up car and it was just as he described! Worked with Kelly, used car manager and Lesley and they who process was smooth! Great dealership, don’t be afraid to shop online with them
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