We have purchased several vehicles from Shields. We always have a good experience. Pete and Butch were great all through the purchase process, very professional, knowledgeable, and friendly! Would HIGHLY recommend Shields in Paxton!
I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Jim S gave superb service and had excellent auto knowledge
by shengyi from DealerRater.com
December 4, 2018
The service was consumer-oriented, timely, and offered the right price. Jim showed me different cars until we found the one that was perfect for me and with the right terms. His service was low pressure. I'd certainly return to Napleton's to buy another car.
My salesman, Malik Harris, was so amazing to work with. He worked with me for as long as it took, on my schedule, even came in on his day off to help me get my brand new Hyundai. He was very knowledgeable about the vehicle and options I was interested in. The process for getting a loan was also exceptional. I definitely recommend Malik and this dealership for your next car purchase!!!
I needed a new car, but didn???t know what I wanted. Brad was patient and let me take my time exploring my options. He was very knowledgeable about multiple car manufactures. I ended up visiting Brad 3 times before he finally helped me find the right car for me. After I purchased my vehicle, I noticed my windshield wiper was worn and I had trouble with my radio playing while my phone was connected. I gave Brad a call and he had me come by. Within 15 minutes I was on my way with a new wiper blade Brad took care of and an easy solution to my radio issue. Not only did I invest in a car I love, but also experienced the best customer service I could have asked for!
Throw away all your stereotypes about car salesmen. My experience with your salesman, Brad Geegan was phenomenal. He was honest, informative, patient and extremely kind. He has such a friendly, upbeat personality that made me very comfortable during the whole process. I will definitely be purchasing more cars from him.
Colleen answered all our questions and provided financing. We love the car and named it "Maybelline". All the cars on the lot were high quality used cars. You won't go wrong buying from The Car Connection. Plus, I got 2 key fobs with the car!!! I never get two key fobs when I buy used!!
When I found my truck on cars.com it was so easy to navigate. Then when I pulled into the dealership working with Jess was a breeze. The inventory was top notch ,salesmen friendly and I really enjoyed getting to know Jess my salesmen.
Overall it was a very positive experience. I purchased a vehicle and it was exactly what I wanted at a very fair price.
I spoke with Jess Collins several time about a 2012 Honda Ridgeline he had. He was able to answer all my questions and send me the additional pics I had requested. The price was fair and he gave us a fair price for our trade in. I hate car shopping but Jess made this a pleasant buying experience.
Worked with Chuck is Sales who did a great job of getting me all the information I needed to make my buying decision. I drove 3 hours to pick up car and it was just as he described! Worked with Kelly, used car manager and Lesley and they who process was smooth! Great dealership, don’t be afraid to shop online with them
Recently purchased a Forester from this dealer. Appreciated the no pressure atmosphere as I shopped for the perfect car for a few months.
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