Excellent experience - super patient and awesome attitudes!
December 3, 2018
Our day could not have been ANY longer, when my husband and I finally made it to Gunther Kia about 6 hours later than our original scheduled time (totally our fault). I had been texting Maylene the entire morning and afternoon about our delays - she was patient and pleasant the ENTIRE time. 5 STARS deserved just for that! We finally walked in around 4:30 PM, and Maylene greeted us with a smile and was ready with the keys to the 2015 Kia Sorento I had been inquiring about for over a week - no wasting time. We did a quick review of some lower mileage ones that were available, switched keys and were doing a test drive within 10 mins. Maylene was wonderful to deal with, super knowledgeable, and worked quickly and closely with us every step of the way to close the deal. Unfortunately, Kirk, in Finance, was hijacked for about 2 hrs by a nightmare couple whose paperwork was submitted just before ours; PSA people: State fees (tax/tag/title) are NOT NEGOTIABLE. Please do not waste everyone's time because you don't like those numbers. Our night got even longer - everyone was pacing, starving, exhausted. With that said, Maylene and Brian Q., did all they could to make sure my husband and I were comfortable, and assured us that Kirk was going to finalize our numbers as quickly as possible - it was already 8pm. We finally made it to Finance and Kirk was still super pleasant, and as promised, had all the numbers ready for us to review - everything was very quick and easy at that point, we were out the door before 9 PM with a full tank of gas. And, for our troubles, Brian Q. went above and beyond and added complimentary tints! I am extremely grateful to the staff for the positive experience! I highly recommend Gunther Kia and specifically recommend Maylene, Brian Q and Kirk! Notes: Price on website was exact price of the vehicle minus $250 for my appointment. No games. Cost of the extended warranty is totally worth it but most important - it is completely OPTIONAL! I don't know why anyone complains about the cost after buying it - it is 100% optional. Facility was clean. Bathroom was clean.